Thavakulaan Rajasingam
Scarborough,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Lane Attendant
Kennedy Bowl
08.2022 - Current
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Communicated with management when customer issues escalated and worked to find resolutions.
Lot Attendant
Mitsubishi
03.2022 - 03.2023
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Improved vehicle security by regularly monitoring and reporting any suspicious activity on the premises.
- Supported sales team with vehicle preparation, ensuring optimal presentation for potential buyers.
- Increased efficiency of dealership operations by coordinating the movement and organization of inventory on the lot.
Outbound Call Center Representative
KGS Research
04.2020 - 09.2020
- Educated customers on offerings and upsold products and services to increase revenue.
- Researched prospective accounts to understand needs, build target lists and develop effective emails and scripts.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Followed-up on leads produced by outbound marketing campaigns based on established criteria.
- Delivered constructive suggestions to supervisor for improving outbound sales development processes.
Warehouse Worker
Nike
05.2021 - 10.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Education
Bachelor of Arts - Criminology
York University
Toronto, ON07.2027
Skills
- Customer Service
- Issue Resolution
- Calibration Understanding
- Safety Awareness
- Data Entry
- Information Security
- Store Maintenance
- Documentation
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
Timeline
Lane Attendant
Kennedy Bowl
08.2022 - Current
Lot Attendant
Mitsubishi
03.2022 - 03.2023
Warehouse Worker
Nike
05.2021 - 10.2021
Outbound Call Center Representative
KGS Research
04.2020 - 09.2020
Bachelor of Arts - Criminology
York University
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