Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Thavakulaan Rajasingam

Scarborough,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Lane Attendant

Kennedy Bowl
08.2022 - Current
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Communicated with management when customer issues escalated and worked to find resolutions.

Lot Attendant

Mitsubishi
03.2022 - 03.2023
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
  • Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
  • Improved vehicle security by regularly monitoring and reporting any suspicious activity on the premises.
  • Supported sales team with vehicle preparation, ensuring optimal presentation for potential buyers.
  • Increased efficiency of dealership operations by coordinating the movement and organization of inventory on the lot.

Outbound Call Center Representative

KGS Research
04.2020 - 09.2020
  • Educated customers on offerings and upsold products and services to increase revenue.
  • Researched prospective accounts to understand needs, build target lists and develop effective emails and scripts.
  • Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
  • Followed-up on leads produced by outbound marketing campaigns based on established criteria.
  • Delivered constructive suggestions to supervisor for improving outbound sales development processes.

Warehouse Worker

Nike
05.2021 - 10.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

Education

Bachelor of Arts - Criminology

York University
Toronto, ON
07.2027

Skills

  • Customer Service
  • Issue Resolution
  • Calibration Understanding
  • Safety Awareness
  • Data Entry
  • Information Security
  • Store Maintenance
  • Documentation

Languages

English
Native or Bilingual
Tamil
Native or Bilingual

Timeline

Lane Attendant

Kennedy Bowl
08.2022 - Current

Lot Attendant

Mitsubishi
03.2022 - 03.2023

Warehouse Worker

Nike
05.2021 - 10.2021

Outbound Call Center Representative

KGS Research
04.2020 - 09.2020

Bachelor of Arts - Criminology

York University

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Thavakulaan Rajasingam