Thaufeeq Ali
Brantford,Canada
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Associate
The Home Depot
Brantford, Canada
10.2021 - Current
- Understanding and determining the needs of customers and making recommendations specific to those needs
- Engage with customers in a friendly matter, clarify and resolve their issues and concerns professionally
- Processing of financial transactions such as checkouts, refunds, and payments of credit cards
- Using standard procedures, respond to customer queries and provide tailored advice and guidance to customers on the best solutions and processes for their problems/concerns
- Delivering excellent Customer Service and thereby achieving customer satisfaction
- Promote effective solutions and complete business processes accurately and on time to achieve assigned goals and business objectives
- Execute mathematical operations accurately and apply a systematic approach to solve problems
- Proficient with MS Office and present information using appropriate technology and information systems
- Analyse, evaluate, and apply relevant information from a variety of sources
- Show respect for diverse opinions, values, belief systems and contributions of others
- Interact with others in groups or teams in ways that contribute to effective working relationships
- Providing quality service to customers and making recommendations for improvements in day-to-day operations
- Negotiate and close business successfully to attain set targets.
Customer Experience Associate
TD
Brantford, Canada
01.2023 - 03.2023
- Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Respond and resolve customers’ concerns using standard procedures and escalating non-standard activities, as necessary
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Help build a positive, diverse, and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up to date on the status of routine activities
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.
Supply Chain Coordinator
Mohamed Abdulrahman Al-Bahar Company LLC (Unilever - Kuwait)
12.2016 - 10.2019
- Receive and process purchase orders from customers
- Coordinate with suppliers to ensure timely and accurate product delivery
- Monitor inventory levels and initiate restocking procedures
- Plan and coordinate transportation and shipping activities
- Work with logistics partners to optimize routes and reduce shipping costs
- Track and trace shipments to ensure on-time delivery
- Maintain accurate inventory records and reconcile discrepancies
- Implement inventory control measures to prevent stockouts and overstock situations
- Conduct regular stock audits and cycle counts
- Liaise with internal departments such as purchasing, production, and sales to gather and communicate relevant information
- Collaborate with suppliers and vendors to address any issues and improve overall supply chain efficiency
- Analyze data related to inventory levels, order fulfillment, and transportation costs
- Generate reports to identify trends, cost-saving opportunities, and areas for improvement
- Ensure compliance with regulatory requirements related to transportation and import/export
- Maintain accurate and up-to-date documentation for shipments.
MT Sales Coordinator
Mohamed Abdulrahman Al-Bahar Company LLC (Unilever - Kuwait)
10.2014 - 11.2016
- Identifies and prioritises all potential accounts in the concerned territory, in alignment with business strategy, and builds strong business relationships with all relevant stakeholders
- Prepares a robust account plan for each account to achieve business objectives
- Provides full visibility to local decision makers and influencers on key the business targets
- Prepares and presents every 6 months an update on key accounts situation, including risks and strategies to maximize opportunities
- Ensures optimal product availability in all accounts
- Manages and monitors all major orders to secure the maximum share, in coordination with the Sales team
- Monitors stock management at the level of key accounts and provides monthly inventory and consumption report, identifying any potential issues or opportunities and related actions
- Monitor daily activities of sales team and follow up on sales progress and accomplishments
- Make sure that all the inside sales representative achieves the knowledge of new product as required
- Analyzing Month to Month & Year to Year sales comparison for planning sustainable growth.
Office Administrator/ Executive Asst. to Regional Director
Unilever - Kuwait
11.2012 - 10.2013
- Organize events and Trainings
- To prepare all forms of communications to provide information and to communicate with other Departments
- Arranging travel, visas, and accommodation and, occasionally, traveling with the manager to assist
- Carrying out specific projects and research
- Compile statistical information for Manager as requested
- Liaising with staff in other departments and with external contacts.
Marketing Exec/ Data Analyst
Mohamed Abdulrahman Al-Bahar Company LLC (Unilever - Kuwait)
10.2013
- Assist in organizing Promotional activities / Marketing events
- Assist in Branding stands and markets according to the requirements
- Helping to organise market research and analyze the ROI on marketing activities
- Obtain quotes from different suppliers on various Marketing activities
- Visiting customers/external agencies
- Organizing and hosting presentations and customer visits
- Analyze promoter’s performance on a monthly basis.
Education
Strategic Global Business Management -
Conestoga College
01.2022
Bachelor’s in Business Administration -
MG University
01.2016
BTech. IT -
MG University
01.2009
High School -
New Indian School
01.2005
Secondary School -
Vidyodaya
01.2003
Skills
- MS Office Proficiency
- Customer Support
- Team Collaboration
- Cross-Functional Team Collaboration
- CRM Software
- Inventory Control
- Negotiation
- Problem Resolution
- Retail Marketing
- Product Merchandising
- POS System Operation
- Complex Problem-Solving
- Employee Management
- Sales Closing
- Account Management
- Customer Service
- Customer Relationship Management (CRM)
- Product Knowledge
- Complaint Handling
- Quality Assurance
- Safety Regulations
- Customer Complaint Resolution
- Stock Replenishment
- Account Updating
- Regulatory Compliance
Certification
- MICROSOFT CERTIFIED IT PROFESSIONAL (MCITP)
- NATIONAL COUNCIL FOR VOCATIONAL TRAINING (COPA)
Languages
English
Professional
Arabic
Limited
Hindi
Professional
References
References available upon request.
Timeline
Customer Experience Associate
TD
01.2023 - 03.2023
Customer Service Associate
The Home Depot
10.2021 - Current
Supply Chain Coordinator
Mohamed Abdulrahman Al-Bahar Company LLC (Unilever - Kuwait)
12.2016 - 10.2019
MT Sales Coordinator
Mohamed Abdulrahman Al-Bahar Company LLC (Unilever - Kuwait)
10.2014 - 11.2016
Marketing Exec/ Data Analyst
Mohamed Abdulrahman Al-Bahar Company LLC (Unilever - Kuwait)
10.2013
Office Administrator/ Executive Asst. to Regional Director
Unilever - Kuwait
11.2012 - 10.2013
Strategic Global Business Management -
Conestoga College
Bachelor’s in Business Administration -
MG University
BTech. IT -
MG University
High School -
New Indian School
Secondary School -
Vidyodaya
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