Thatcher Denis
Ottawa,ON
Summary
Warm and friendly individual with 4+ years of work experience and proven knowledge of customer service, guest retention, and language. Happy to help customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful environment.
Overview
4
4
years of professional experience
Work History
Front Desk - Night Auditor - World of Hyatt Specialist
Andaz Hotel
03.2023 - Current
- Greet, register and assign rooms to guests
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
- Leading efforts to improve VIP customer service and sign-up success for World of Hyatt
- Promoting collaboration among colleagues to enhance the guest loyalty experience.
- Supporting Hyatt’s goal of creating special moments for members to help improve customer loyalty
- Taking an active role in participating and contributing to regular meetings focused on World of Hyatt's objectives, achievements, and advancements
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
Night Auditor
Brookstreet Hotel
06.2022 - 03.2023
- Greet, register and assign rooms to guests
- Verify customers’ credit, and establish how the customer will pay for the accommodation
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Guest Services/Night Auditor
Microtel
07.2020 - 07.2022
- Greet, register and assign rooms to guests
- Clean and maintain lobby’s appearance
- Prepare for basic food service, such as setting up a coffee station as well as a continental breakfast
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Managed social media platforms, ensuring a consistent brand voice and message.
Education
High School Diploma Completed -
Russel High School
Russell, ON06.2020
Completed course work in French towards High School Diploma -
Academie De La Seigneurie
Casselman, ON06.2017
Skills
- Bilingual (French & English)
- Multitasking
- Creativity
- Problem Solving Abilities
- Time Management
- Front Desk Operations
- Adaptability
- Customer Service
- Communication
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Front Desk - Night Auditor - World of Hyatt Specialist
Andaz Hotel
03.2023 - Current
Night Auditor
Brookstreet Hotel
06.2022 - 03.2023
Guest Services/Night Auditor
Microtel
07.2020 - 07.2022
High School Diploma Completed -
Russel High School
Completed course work in French towards High School Diploma -
Academie De La Seigneurie
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