THASNIYA SHIBIN
Toronto,ON
Summary
Dynamic and adaptable professional with a strong background in customer service .Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proven problem-solver with excellent time management skills, enhancing team productivity and streamlining operations. Committed to fostering collaboration and delivering exceptional service with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
1
1
year of professional experience
Work History
Intern
Amrita Institute of Medical Sciences
01.2014 - 06.2015
- Assisted in patient data entry and management using electronic health record systems.
- Supported healthcare professionals in daily administrative tasks and patient scheduling.
- Collaborated with team members to ensure efficient clinic operations and patient flow.
- Conducted preliminary assessments of patient needs to facilitate timely care delivery.
- Maintained confidentiality and compliance with healthcare regulations and protocols.
- Participated in training sessions to develop skills in medical office administration and patient interaction.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Participated in planning and execution of community outreach programs, strengthening community relations.
- Streamlined data entry processes, significantly reducing manual errors.
- Collaborated on marketing campaign that significantly increased brand awareness.
- Conducted comprehensive market research to inform strategic planning.
- Improved coding efficiency with introduction of automated testing scripts.
- Maintained database systems to track and analyze operational data.
- Contributed to project success by diligently performing literature reviews.
- Enhanced team productivity by assisting with organization of project documentation.
- Supported customer service improvements with detailed feedback analysis.
- Assisted in improving product design with detailed user feedback analysis.
- Facilitated knowledge sharing by creating internal wiki for project guidelines.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Participated in workshops and presentations related to projects to gain knowledge.
Customer Service and Volunteering
Amrita Institute of Medical Sciences
01.2014 - 06.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Managed over 50 customer calls per day and provide valuable customer satisfaction and customer retention.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
Education
Status in Canada
PR Holder
Diploma - Hospitality And Tourism Management
Stanford International College of Business And Technology
Brampton, ON07-2026
Diploma - Banking And Finance
Canadian All Care College
Toronto, ON06-2025
Bachelor of Science - Pharmacy
Amrita School of Pharmacy
India06-2015
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Attention to detail
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
Languages
English
Full Professional
Timeline
Intern
Amrita Institute of Medical Sciences
01.2014 - 06.2015
Customer Service and Volunteering
Amrita Institute of Medical Sciences
01.2014 - 06.2015
Status in Canada
PR Holder
Diploma - Hospitality And Tourism Management
Stanford International College of Business And Technology
Diploma - Banking And Finance
Canadian All Care College
Bachelor of Science - Pharmacy
Amrita School of Pharmacy