Thasika Yogeswaran
Toronto,ON
Summary
Reliable Administrative Assistant with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing and transcription skills.
Overview
7
7
years of professional experience
Work History
Administrative Secretary
Heritage Music Academy
Markham, ON
10.2021 - 06.2022
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Created and updated records and files to maintain document compliance.
Customer Service Associate
Vinayak Fashion Boutique
Scarborough, Ontario
01.2019 - 10.2021
- Developed and actualized customer service initiatives to decrease wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Boosted sales revenue by skillfully promoting diverse service options.
- Resolved concerns with products or services to help with retention and drive sales.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
Team Lead
Tim Hortons
Scarborough, Ontario
02.2015 - 12.2018
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Reported on updates to project specifications and progress.
- Tracked receipts, employee hours and inventory movements.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Ontario College Diploma - Office Administration – Executive
Seneca College of Applied Arts And Technology
North York, ON05.2023
Certificate - Administrative Assistant
Seneca College of Applied Arts And Technology
North York, ON05.2019
Skills
- Database administration
- Sorting and labeling
- Executive presentations
- Document conversion
- Office administration
- Customer and client relations
- Customer relations and communications
- Office management
- Writing reports
- Administrative support
- Filing and data archiving
Timeline
Administrative Secretary
Heritage Music Academy
10.2021 - 06.2022
Customer Service Associate
Vinayak Fashion Boutique
01.2019 - 10.2021
Team Lead
Tim Hortons
02.2015 - 12.2018
Ontario College Diploma - Office Administration – Executive
Seneca College of Applied Arts And Technology
Certificate - Administrative Assistant
Seneca College of Applied Arts And Technology
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