Tharun sai Enikapati
Prince George,Canada
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Associate/ Store Associate
Winners and Home Sense
08.2021 - 12.2022
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Conducted follow-up calls to ensure complete satisfaction after issue resolution or product purchase completion.
- Assisted colleagues with challenging situations, providing guidance based on expertise and experience in the industry.
Technical Sourcer/Technical Recruiter
FreshWorks Studio
11.2021 - 01.2022
- Enhanced candidate outreach by utilizing diverse sourcing techniques and tools.
- Streamlined recruitment process for improved efficiency and faster time to hire.
- Identified high-quality candidates through targeted research and proactive networking.
- Developed strong relationships with hiring managers to better understand their staffing needs.
- Collaborated with recruiters to improve talent pipeline, ensuring a steady flow of qualified candidates.
- Increased diversity in candidate pool by implementing inclusive sourcing strategies.
- Managed candidate database, maintaining up-to-date information on potential hires for future opportunities.
- Assisted in the development of employer branding strategy to attract top talent in the industry.
Technical Sourcer/Technical Recruiter
SRA Staffing Solutions
01.2018 - 04.2021
- Enhanced candidate outreach by utilizing diverse sourcing techniques and tools.
- Streamlined recruitment process for improved efficiency and faster timetohire.
- Developed strong relationships with hiring managers to better understand their staffing needs.
- Identified high-quality candidates through targeted research and proactive networking.
- Managed candidate database, maintaining up-to-date information on potential hires for future opportunities.
- Increased diversity in candidate pool by implementing inclusive sourcing strategies.
- Conducted thorough pre-screening interviews, ensuring only well-qualified candidates advanced in the hiring process.
- Implemented creative sourcing methods to uncover passive talent not actively seeking new opportunities.
- Coordinated interview schedules for hiring teams, streamlining communication between all parties involved in the recruitment process.
- Contributed to ongoing improvement initiatives within the Talent Acquisition team through collaboration and knowledge sharing.
- Provided exceptional candidate experience throughout the hiring process, from initial contact to offer negotiation or rejection feedback.
- Supported hiring process by scheduling interviews, conducting reference checks and completing various paperwork.
- Collaborated with hiring managers to understand job requirements and expectations.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Education
Post Diploma in Information Technology (IT) -
College of New Caledonia (CNC)
Prince George, BC05.2023
Bachelor’s in computer science engineering (CSE) -
JNT University
India01.2017
Skills
- Team Collaboration
- Customer Support
- Refunds and exchanges
- Problem Resolution
- Customer Relationship Management (CRM)
- Customer Complaint Resolution
- Product and service solutions
- POS System Operation
- Customer Service
- Interpersonal Communication
Timeline
Technical Sourcer/Technical Recruiter
FreshWorks Studio
11.2021 - 01.2022
Customer Service Associate/ Store Associate
Winners and Home Sense
08.2021 - 12.2022
Technical Sourcer/Technical Recruiter
SRA Staffing Solutions
01.2018 - 04.2021
Post Diploma in Information Technology (IT) -
College of New Caledonia (CNC)
Bachelor’s in computer science engineering (CSE) -
JNT University
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