Tharuni Ukwatta Liyanage
Ottawa
Summary
Dynamic and dedicated professional with experience at McDonald's Restaurant, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through efficient service and strong multitasking skills. Adept in office administration, ensuring confidentiality and accuracy in record-keeping while fostering positive client relationships.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's Restaurant
11.2024 - Current
- Worked front counter, and other areas.
- Took orders, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
HR and Administrative Assistant
AVS Engineering
07.2023 - 04.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Office Administrative Assistant
Meero Manpower
01.2023 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Education
Associate of Science - Software Engineering
NIMB
Sri Lanka08-2022
English
Britishway English Academy
Sri LankaSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Cash handling
- Computer skills
- Office administration
- Staff supervision
Languages
English
Professional Working
Timeline
Crew Member
McDonald's Restaurant
11.2024 - Current
HR and Administrative Assistant
AVS Engineering
07.2023 - 04.2024
Office Administrative Assistant
Meero Manpower
01.2023 - 06.2023
Associate of Science - Software Engineering
NIMB
English
Britishway English Academy
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