Summary
Overview
Work History
Education
Skills
Timeline
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Tharuni Sinnathambe

Toronto,Canada

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Technical Support Representative

KellyConnect
Toronto, ON
03.2022 - Current
  • Provided technical assistance for Apple products customers through phone, email and chat support.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Resolved escalated customer service issues in a timely manner.
  • Diagnosed system errors and implemented solutions to resolve them.
  • Monitored customer feedback to ensure high levels of satisfaction.
  • Ensured compliance with company policies and procedures regarding technical support operations.
  • Recommended upgrades or additional features that could enhance user experience.

Client Advisor

Single Point
03.2020 - 03.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.

Administrative Assistant

Just4Agent
01.2019 - 12.2019
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.

Education

Certification In Microcomputer Accounting - Accounting/Bookkeeping

Centennial College of Applied Arts And Technology
Scarborough, ON
08-2016

Skills

  • Technical Support
  • Customer Service
  • MS Office proficiency
  • Technical Troubleshooting
  • Operating systems
  • Appointment Scheduling
  • Microsoft Outlook

Timeline

Technical Support Representative

KellyConnect
03.2022 - Current

Client Advisor

Single Point
03.2020 - 03.2021

Administrative Assistant

Just4Agent
01.2019 - 12.2019

Certification In Microcomputer Accounting - Accounting/Bookkeeping

Centennial College of Applied Arts And Technology

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Tharuni Sinnathambe