Tharuni Sinnathambe
Toronto,Canada
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
KellyConnect
Toronto, ON
03.2022 - Current
- Provided technical assistance for Apple products customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Diagnosed system errors and implemented solutions to resolve them.
- Monitored customer feedback to ensure high levels of satisfaction.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Recommended upgrades or additional features that could enhance user experience.
Client Advisor
Single Point
03.2020 - 03.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
Administrative Assistant
Just4Agent
01.2019 - 12.2019
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Education
Certification In Microcomputer Accounting - Accounting/Bookkeeping
Centennial College of Applied Arts And Technology
Scarborough, ON08-2016
Skills
- Technical Support
- Customer Service
- MS Office proficiency
- Technical Troubleshooting
- Operating systems
- Appointment Scheduling
- Microsoft Outlook
Timeline
Technical Support Representative
KellyConnect
03.2022 - Current
Client Advisor
Single Point
03.2020 - 03.2021
Administrative Assistant
Just4Agent
01.2019 - 12.2019
Certification In Microcomputer Accounting - Accounting/Bookkeeping
Centennial College of Applied Arts And Technology
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