Tharun Pasupuleti
Vancouver
Summary
Proven Customer Support Analyst from First Source Solutions Limited, excelling in complaint handling and problem-solving. Demonstrated ability to manage high-volume call center operations, significantly enhancing customer service excellence. Skilled in data entry and ticket management, contributing to team performance improvements. Expert in multitasking and organization, ensuring efficient resolution of technical issues.
Overview
2
2
years of professional experience
Work History
Customer Support Analyst
First Source Solutions Ltmited
10.2021 - 08.2023
- Assisted sales team by creating and maintaining supporting data files.
- Troubleshot problems with networking for users.
- Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
- Worked within task management system to receive, manage, and close support requests.
- Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
- Actively participated in team meetings to share insights and best practices for improving overall performance.
Education
MBA - Human Resources Management
University Canada West
Vancouver, None06-2025
Bachelor of Arts - Managerial Economics
Hindu College
Delhi, India 09-2021
Intermediate Certificate - Arts And Public Administration
Narayana Junior College
Hyderabad, India 04-2018
Skills
- Call center experience
- Complaint handling
- Sales support
- Escalation management
- Problem-solving
- Multitasking and organization
- Customer service excellence
- Ticket management
- Data entry
Accomplishments
- Supervised team of 21 staff members.
- Resolved product issue through consumer testing.
- Achieved top solution shooter by completing tickets with accuracy and efficiency.
Languages
English
Full Professional
Hindi
Limited Working
Telugu
Native or Bilingual
Timeline
Customer Support Analyst
First Source Solutions Ltmited
10.2021 - 08.2023
MBA - Human Resources Management
University Canada West
Bachelor of Arts - Managerial Economics
Hindu College
Intermediate Certificate - Arts And Public Administration
Narayana Junior College
Similar Profiles
Suresh V Suresh V null
Acting Lead at First Source Solutions LtmitedActing Lead at First Source Solutions Ltmited
Amelia RamirezAmelia Ramirez
Lead Customer Service Representative at First Source Solutions LtmitedLead Customer Service Representative at First Source Solutions Ltmited
Tammie Y. RobinsonTammie Y. Robinson
Operations Manager at First Source Solutions LtmitedOperations Manager at First Source Solutions Ltmited