THARUKSHAN RAVINDRAN
Scarborough,ON
Summary
Friendly and enthusiastic Transit Operator bringing good experience operating various passenger vehicles. Safety-focused with personable demeanor and helpful approach to passenger questions and issues. Accustomed to collecting fares, inspecting vehicles and completing basic repairs. Also effective at planning efficient routes to maximize productivity, minimize fuel costs and maintain high customer satisfaction. Good relationship-building, conflict resolution and communication skills.
Overview
8
8
years of professional experience
Work History
Sales Representative (Full-Time)
Just Energy & Summit Energy
2016.04 - 2016.09
- Earned numerous recognitions for exceptional customer service.
- Immediately addressed problems with customer accounts to promote quick resolution.
- Identified prospects' needs and developed appropriate responses along with information on fitting products and services.
- Worked with the management team to implement the proper division of responsibilities.
- Served as the main liaison between customers, management and sales team.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Sales Representative (Part-Time)
Summit Energy
2017.04 - 2017.09
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
- Communicated all store initiatives and promotions to customers to generate return business.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Asked open-ended questions to assess customer needs.
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Collection Agent (Full-Time)
Financial Debt Recovery
2018.06 - 2020.12
- Collaborating on debt collection efforts with Accounts, Sales, and the Legal Department.
- Developing debt collection strategies and plans.
- Adhering to the FDCPA throughout the debt collection process.
- Contacting debtors by telephone to enact and negotiate debt recovery.
- Searching publicly available databases to track down defaulters, including Credit Bureau information, background checks, and loan documents.
- Preventing repeated payment delinquency by negotiating manageable debt payments.
- Negotiating settlements to receive payment on a certain percentage of the debt.
- Keeping hard copy and electronic records of all communications, payment plans agreed to, and amounts paid.
- Sending statements of delinquencies and satisfied debts to the Credit Bureau, as well as purging records where debts have been satisfied.
- Initiating legal and repossession proceedings if debt recovery fails.
- Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
- Leveraged strong negotiation skills to secure favorable settlements from debtors while maintaining professional relationships throughout the process.
- Maintained consistently high success rate of collecting on overdue accounts.
Transit Operator (Part-Time)
Voyago Transit (DRT - Durham Region Transit)
2023.08 - Current
- Contributed to a positive work environment by fostering teamwork among fellow Transit Operators and support staff.
- Achieved higher on-time performance with strict adherence to schedules and effective route planning.
- Acted as a positive representative of the transit company by maintaining a professional appearance and demeanor at all times while on duty.
- Provided excellent customer service, addressing passenger inquiries and concerns in a professional manner.
- Communicated effectively with diverse populations through strong interpersonal skills and cultural sensitivity when interacting with passengers from varied backgrounds.
- Enhanced safety standards by conducting regular vehicle inspections and maintenance checks.
- Maintained accurate records of fares collected, mileage, and incidents for proper reporting.
- Improved passenger satisfaction by providing timely and efficient transit services.
- Completed required paperwork, including timesheets, incident reports, and maintenance logs to ensure accurate recordkeeping.
Education
High School Diploma -
St. Peter's College
Colombo, WP (SRI LANKA)2013
Higher National Diploma (HND) - Business Management
ESOFT Metro Campus
Colombo, WP (SRI LANKA)2014
Advanced Diploma - Civil Engineering Technology
Seneca College Part-time Studies
Toronto, ON (CANADA)2018
Skills
- Customer relations
- Interpersonal communication skills
- Customer service and Help Desk Operations
- Vehicle maintenance knowledge
- Traffic Regulations Compliance
- Weather Condition Adaptation
- Disability Awareness
- Punctuality
- Safe Driving Practices
- Defensive Driving Techniques
- Positive and Friendly
- Creative problem solver
- Quick learner
- Time Management
Additional Information
- Owns Insured Vehicle with G License.
- Eligible To Work In Canada.
Timeline
Transit Operator (Part-Time)
Voyago Transit (DRT - Durham Region Transit)
2023.08 - Current
Collection Agent (Full-Time)
Financial Debt Recovery
2018.06 - 2020.12
Sales Representative (Part-Time)
Summit Energy
2017.04 - 2017.09
Sales Representative (Full-Time)
Just Energy & Summit Energy
2016.04 - 2016.09
High School Diploma -
St. Peter's College
Higher National Diploma (HND) - Business Management
ESOFT Metro Campus
Advanced Diploma - Civil Engineering Technology
Seneca College Part-time Studies
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