THARSHANA YOGESWARAN
Brampton,ON
Summary
Motivated professional with extensive experience at Efry Hope and Help for Women, demonstrating strong leadership and crisis intervention skills. Effective liaison between courts and facilities, excelling in communication and relationship-building. Proven track record in team collaboration, adept at adapting to changing needs for optimal results. Expertise in conflict resolution, strategic planning, and prioritizing time-sensitive tasks. Known for reliability, adaptability, and focus on driving success through effective partnerships and clear communication. Ready to leverage abilities to excel in any assigned task.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Transportation and Detention Liaison
EFRY Hope and Help for Women
12.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
- Monitored youth behavior and offered guidance and support for positive change.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Documented detailed case notes efficiently, maintaining confidentiality while adhering to reporting protocols set forth by the organization.
- Promoted a safe space by consistently enforcing rules while maintaining empathy towards each client''s unique struggles.
- Reduced behavioral issues by establishing clear expectations and boundaries within a supportive environment.
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Maintained and updated hardcopy documents, and electronic databases to accurately and securely store court documents.
- Transported Clients to and from medical facilities, classes, or recreational activities.
- Enhanced communication with staff by participating in daily briefings, sharing relevant information clients activities, needs, and incidents
- Completing comprehensive documentation Clients for potential placements at the different facilities, enabling informed decision-making.
- Collaborated with team members to develop innovative solutions.
Sales Supervisor
Oakley
10.2021 - Current
- Resolved customer complaints promptly in a professional manner while ensuring high standards of service quality
- Took the initiative to increase selling skills among team members
- Mentored sales team to use tools and techniques for best sales success
- Demonstrated ability to provide direction, guidance, and motivation to team members
- Implemented effective systems to track sales activities and customer metrics
- Organized promotional events and campaigns to boost brand awareness and expand customer base
- Monitored sales staff performance to ensure that goals are met.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
Shift Supervisor
Starbucks
01.2020 - Current
- Described menu items to customers and suggested products based on stated preferences
- Operated cash register, collected payments and provided accurate change
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction
- Trained 4 baristas in new smoothie program offerings and procedures
- Monitored cafe for seating availability, safety and wellbeing of guests
- Maintained a clean and organized workspace, enabling coworkers to locate resources and product
- Restocked counter and customer areas to maintain adequate item levels for expected needs
- Managed morning rush of over 40 customers daily with efficient, levelheaded customer service
- Cleaned and sanitized work areas, utensils and equipment
Youth Caseworker
Efry Hope and Help for Women
04.2024 - 12.2024
- Assisted youths in developing life skills through individualized programs.
- Implemented behaviour management strategies to promote positive behaviours.
- Facilitated group life skills sessions with teens.
- Modeled appropriate relationships with youth and staff.
- Completed clear and concise documentation of youth behavior and actions.
- Taught skills and monitored youth behaviour to meet objectives of individualized service plan.
- Created individual plans based on each youth's needs, abilities, interests, and strengths.
- Maintained confidentiality when working with youths.
- Created programs that meet the required conditions of EJM, Community or Probation.
- Maintained case history records and prepared reports.
- Demonstrated strong organizational skills in managing case files.
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
Residential Case worker
Efry Hope and Help for Women
06.2022 - 04.2024
- Ensured that all safety regulations were adhered to maintain a safe environment for both staff and residents
- Encouraged independence amongst clients through active listening techniques during one-to-one sessions
- Observed resident behaviour to recognize changing habits or noteworthy mood swings
- Responded promptly to emergencies using effective problem-solving strategies
- Conducted risk assessments to identify potential hazards within the home environment
- Administered prescribed medications to prioritize resident health requirements
- Organized recreational activities for clients including outings, social events, and games
- Actively participated in regular extended training sessions.
Education
Bachelor of Arts - Behavioural Psychology
Seneca College of Applied Arts And Technology
04-2026
Paralegal Studies
Humber Institute of Technology and Advanced Learning
Skills
- Multitasking
- Calm under pressure
- Client Engagement
- Strong leadership Capability
- Efficient
- Record Management
- Active listener
- Engaging personality
- Teamwork
- Empathy and Compassion
- Conflict resolution
- Behavioural observation
- Assertiveness
- Mediation skills
- Time management
- Task prioritization
Certification
- CPR / First AID
- Crisis Prevention Management
- ASIST: Applied Suicide Intervention Skills Training
- Suicide prevention
- Residential Fire Safety
- Food handlers
- Behaviour Management systems
LANGUAGES
English
Tamil
Timeline
Transportation and Detention Liaison
EFRY Hope and Help for Women
12.2024 - Current
Youth Caseworker
Efry Hope and Help for Women
04.2024 - 12.2024
Residential Case worker
Efry Hope and Help for Women
06.2022 - 04.2024
Sales Supervisor
Oakley
10.2021 - Current
Shift Supervisor
Starbucks
01.2020 - Current
Paralegal Studies
Humber Institute of Technology and Advanced Learning
Bachelor of Arts - Behavioural Psychology
Seneca College of Applied Arts And Technology
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