Tharsan Nadarajah
Blainville,QC
Summary
Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced general manager. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction. Regularly exceed sales goals. A master in the art of upselling.
Overview
16
16
years of professional experience
Work History
Cook
Nickels Deli & Bar
01.2021 - Current
- Receives orders from customers and prepares within set time
- Preparation for next day orders
- Places and receives inventory orders
- Prepare schedules for dishwashers to keep hours within payroll limits
- Attends corporate and franchise meeting in order to excel menu options
Multi-operational Manager F&B
Pierre Elliott Trudeau International Airport
01.2015 - 01.2020
- Recruit, hire, train, and coach over 60 employees, within 5 main restaurants, on customer service skills, food & beverage knowledge, sales, and health & safety standards
- Implemented staff health and safety standards compliance training program, achieving a score of 99% from the Board of Health
- Managed payrolls for all 5 restaurants and prepared sales orders and deposits for each working day
- Reduced overtime work hours by 19%
- Achieved Food and Safety certificates at several inspections, unannounced
- Attended and oriented weekly general meetings to set goals and attain standards
Customer Service Clerk
Enterprise Car Rental
05.2009 - 11.2012
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
Education
accountancy certificate -
mc gill
montreal06.2011
certificate assistant pharmacologist -
herzing college
montreal06.2009
Skills
- Accounting & Budgeting
- Payroll & scheduling
- Proficient with POS systems
- Excellent interpersonal and communication skills
- Profound and excel in teamwork
- Excellent leadership and orientation skill
- Bilingual
- Poised under pressure
- Excelled in customer satisfaction
- Experienced in most restaurant positions
Languages
English
Professional Working
French
Full Professional
Hobbies and Interests
- Basketball and cricket player on leisure times
- Music lover
- Enjoy socializing with people and family
Timeline
Cook
Nickels Deli & Bar
01.2021 - Current
Multi-operational Manager F&B
Pierre Elliott Trudeau International Airport
01.2015 - 01.2020
Customer Service Clerk
Enterprise Car Rental
05.2009 - 11.2012
accountancy certificate -
mc gill
certificate assistant pharmacologist -
herzing college
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