Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tharmitha Manoharan

Tharmitha Manoharan

Scarborough,Canada

Summary

Insightful Information Technology Manager with 4 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.

Overview

7
7
years of professional experience

Work History

Incident Manager

S-IT GmbH
01.2022 - 03.2023
  • Oversaw development and implementation of improvements to support and network operations.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Prioritize incidents based on their urgency and impact on business
  • Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
  • Assessed incident priority based upon impact to business and escalated issues as necessary.
  • Developed highly effective incident response team and trained extensively in preparation for possible events.
  • Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
  • Developed remediation plans for potential incidents ahead of time and made appropriate changes during emergencies.
  • Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Strengthened communication skills through regular interactions with others.
  • Cultivated interpersonal skills by building positive relationships with others.

PROJECT MANAGER

IDEALOGICAL Systems Inc
10.2020 - 01.2021
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Identified plans and resources required to meet project goals and objectives.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Monitored project progress, identified risks and took corrective action as needed.

JUNIOR PROJECT MANAGER / PROGRAM COORDINATOR

AVIVA
06.2019 - 04.2020
  • Documented project progress to fulfill project requirements and establish traceability.
  • Handled risk management to reduce or avoid project cost escalations, delays and failures.
  • Mentored and guided staff to enhance performance and exceed customer expectations.
  • Planned, monitored and analyzed project costs to meet financial goals.
  • Generated weekly and monthly status reports for helpful progress tracking.
  • Coordinated project meetings and confirmed relevant stakeholder awareness of tasks, goals and project timelines.
  • Updated customers and senior leaders on progress and roadblocks.
  • Partnered with project team members to identify and quickly address problems.
  • Led team meetings to assess project progress and plan appropriately to meet delivery targets.
  • Developed and maintained project documentation for reliable records.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.

JUNIOR PROJECT MANAGER

BMO
06.2018 - 04.2019
  • Devised and implemented attainable schedules, timelines and milestones for on-track projects.
  • Updated customers and senior leaders on progress and roadblocks.
  • Generated weekly and monthly status reports for helpful progress tracking.
  • Monitored and tracked project metrics and collected data to share with project members.
  • Handled risk management to reduce or avoid project cost escalations, delays and failures.
  • Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
  • Prepared, maintained and distributed project reports to appropriate stakeholders.

TEST ANALYST

CIBC
05.2017 - 08.2017
  • Participated in available trainings to improve software knowledge.
  • Planned and devised cohesive test plans for projects using advanced testing technologies.
  • Documented integration issues and vulnerabilities and outlined improvement recommendations.
  • Optimized test cases to maximize success of manual software testing.
  • Met with quality assurance, developers and project managers to assess scope and sequence of project.
  • Collaborated with product owners to stay current on intended functionality.

APPLICATION DEVELOPER

CIBC
09.2016 - 04.2017
  • Created and modify layout and design for CIBC mortgage-related letters using JavaScript and Thunderhead, according to business requirements
  • Debugged defects/errors by identifying the cause of the error in the code
  • Wrote JavaScript code to display dynamic fields on CIBC letters
  • Retrieved data from database on internal fax users using SQL and analyze it using Excel
  • Created an internal webpage for the mortgage department using HTML and CSS to display contact information and team updates
  • Performed unit testing on completed projects to reduce bugs and errors.

SOFTWARE TESTER

BLACKBERRY
01.2016 - 04.2016
  • Identified critical/major defects on BlackBerry Messenger
  • Minimized workload by checking existing issues before raising new ones
  • Performed efficient regression testing and acceptance testing following test cases
  • Investigated issues with coworkers and developers as needed
  • Verified fixed issues and test "around" the fixes to confirm resolution
  • Wrote and execute test cases for new features by breaking down requirements into small steps

Education

ADVANCED DIPLOMA - Software Engineering Technology

CENTENNIAL COLLEGE
Scarborough
04.2018

Skills

  • Incident Processing
  • Microsoft Applications
  • Training Junior Team Members
  • Post-Incident Meetings
  • Client Requirements
  • Customer Interaction
  • Interpersonal and Written Communication
  • Client Training Delivery
  • Service Desk Team Management
  • User Acceptance Testing (UAT)
  • Project LifeCycle Management
  • Incident Priority Assessment
  • Application Support
  • Microsoft Active Directory
  • Workflow Planning
  • Agile Methodology

Timeline

Incident Manager

S-IT GmbH
01.2022 - 03.2023

PROJECT MANAGER

IDEALOGICAL Systems Inc
10.2020 - 01.2021

JUNIOR PROJECT MANAGER / PROGRAM COORDINATOR

AVIVA
06.2019 - 04.2020

JUNIOR PROJECT MANAGER

BMO
06.2018 - 04.2019

TEST ANALYST

CIBC
05.2017 - 08.2017

APPLICATION DEVELOPER

CIBC
09.2016 - 04.2017

SOFTWARE TESTER

BLACKBERRY
01.2016 - 04.2016

ADVANCED DIPLOMA - Software Engineering Technology

CENTENNIAL COLLEGE

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Tharmitha Manoharan