Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Work Availability
Timeline
Hi, I’m

Tharindu Hatharasinghe (THARI)

Dartmouth,NS

Summary

Dynamic Assistant Manager and Team Lead with proven expertise in retail operations and customer relations, honed at Subway and New Zealand Post. Excelled in team development, enhancing customer satisfaction, and streamlining workflows. Skilled in MS Office and technical proficiency, achieving significant improvements in efficiency and service quality. Passionate about mentoring staff and driving business success through innovative strategies and collaborative teamwork.

Overview

6
years of professional experience

Work History

Subway

Assistant Manager
01.2021 - Current

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.

New Zealand Post

Team Lead
08.2018 - 01.2021

Job overview

  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Boosted safety standards, conducting regular vehicle inspections and adhering to traffic laws during mail deliveries.
  • Collaborated with fellow Postal Delivery Officers to ensure seamless coordination and comprehensive coverage of designated territories.
  • Managed high volumes of mail during peak seasons while maintaining accuracy rates in sorting processes ensuring timely deliveries.
  • Kept abreast of changes in postal regulations or technology advancements that could impact job performance or improve overall efficiency levels within the department.
  • Consistently met performance targets set forth by management regarding punctuality rate, route completion time, and customer satisfaction scores.
  • Ensured timely mail delivery for customer satisfaction with diligent adherence to schedules.
  • Handled large volumes of mail with precision and accuracy, minimizing errors and ensuring timely delivery to recipients.
  • Improved mail delivery efficiency by organizing and sorting mail according to delivery routes.
  • Supported colleagues in managing high-volume periods through effective teamwork and communication during peak mailing seasons.

Education

AUT (Auckland University of Technology)
Auckland, New Zealand

Bachelor of Arts from Hospitality Tourism And Business Management
07.2011

University Overview

  • Study Abroad: Hospitality Management - AUT, Auckland, NZ

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Retail Operations
  • Computer Skills
  • Team Development
  • MS Office
  • Technical Proficiency

Languages

English
Full Professional
Sinhala
Native or Bilingual
Hindi
Limited Working

Additional Information

Looking for a full or Part time opportunity.

Permanent Resident (Canada)

own transportation (Car)


Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Manager

Subway
01.2021 - Current

Team Lead

New Zealand Post
08.2018 - 01.2021

AUT (Auckland University of Technology)

Bachelor of Arts from Hospitality Tourism And Business Management

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Tharindu Hatharasinghe (THARI)