Tharidu Sandaruwan

A locally owned auto service center that serves the community with reliable, high-quality vehicle maintenance and repair with a team of about ten skilled technicians for all type of vehicles and maintained continues profitability throughout the period

• Oversaw daily operations, ensures exceptional customer service, and maintains high standards of workmanship through approximately 10 technicians and support staff
• Recruited, trained, and evaluated employees to ensure high-quality service standards.
• Reviewed complex repairs, provided technical guidance and hands-on support to the team when required.
• Managed scheduling of service appointments, workload distribution, and shop efficiency
• Ensured all repairs and services meet quality and safety standards.
• Oversaw staff scheduling, performance management, and conflict resolution.
• Maintained compliance with safety standards, environmental regulations, and industry best practices.

• Conducted about 40+ standard auto inspections daily.
• Utilized 50+ types of diagnostic and repair tools to replace wheel bearings, check fluids, change oil etc.
• Diagnosed, troubleshot and repaired advanced issues such as engine performance, drivability concerns, transmission problems, and electrical faults.
• Communicated with clients after appointments, provided diagnostic results and suggested future maintenance let increasing clients satisfaction by 90%
• Used diagnostic tools, scan equipment, and manufacturer-specific software to identify issues accurately
• Experienced on periodic, preventive and proactive maintenance practice in the skilled automotive trade.