Thariane Rodrigues
Chula Vista
Summary
Dynamic and motivated professional with a strong desire to expand knowledge and skills in challenging environments. Proven success in fast-paced settings, consistently achieving high production goals while fostering a collaborative team atmosphere. Expertise in customer service, workflow optimization, and retail sales, complemented by a solid track record of mentoring new employees and cultivating strong relationships. Detail-oriented and hardworking with exceptional problem-solving abilities and multitasking skills, ready to embrace new opportunities by leveraging 8 years of relevant experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales, services and Distribution Clerk
United States Postal Service
11.2017 - Current
- Perform mail distribution and a variety of sales and customer service for financial and non-financial transactions;
- Maintain pleasant and effective public relations with customers and others requiring a general familiarity with federal postal laws, regulation, procedures and protocols in a fast-paced work environment;
- Provide valuable customer service and retail sales with accurate, efficient and courteous service to meet USPS standards;
- Assist customers about procedures, regulations, mailing methods and postage costs, as well as po boxes, mailing supplies, other products and additional services provided by the Post Office increasing and generating additional revenue and sales to the postal business;
- Built relationships with customers to encourage repeat business;
- Calculate mailing costs by weighing, computation, and proper classification by their class type, weight, measurements and destination;
- Attach correct postage, as well as proper labels if needed, to incoming mail presented by customers;
- Respond to customers complaints and issues by performing research as necessary, providing information and offering appropriate solutions;
- Operates cash register for cash, checks and credit card transactions with excellent accuracy levels;
- Verify recipient information and obtain signature for registered, certified or any special services;
- Complete required paperwork and forms in accordance with local and federal regulations;
- Maintain the office supplies and stocks to smooth operations;
- Ensure the integrity of the mail and parcels;
- Process mail using automated equipment or manual methods of sortation and distribution;
- Inspect incoming mail to ensure the correct postage is used and if the mail have been prepared in proper condition for mailing and transport;
- Sort incoming and outgoing mail by hand or with postal automation and classify according to destination and class type;
- Transfer pieces of mail between workstations to facilitate proper processing, sorting and delivery;
- Prepare and sort incoming mail for delivery by destination;
- Prepare and sort outgoing mail for shipping;
- Follow established safe work methods, procedures and safety precautions while performing;
- Work effectively independently and as part of a team with minimum supervision;
- Document stock records and schedules accurately;
- Lead, guide and train new Postal Support Employees;
- Work independently in the military branch MCRD as a Lead Clerk increasing the sales in 50%;
- Follow store opening and closing procedures to keep store secure;
- Handled cash with high accuracy and took care to check bills for fraud;
- Reconciled cash drawer at end of each shift, to maintain accuracy, accounting for errors and resolving discrepancies;
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash;
- Conducts stamps inventory counts by adding each item in stock and documenting in computer system.
Babysitter
Chan Family
02.2015 - 06.2018
- Taken care of two girls, 3 and 9 years old;
- Engaged with children to promote emotional, social and intellectual growth;
- Enforced rules to teach manners and maintain safe environment;
- Planned excursions to enhance physical abilities and expose children to stimulating, educational activities;
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback;
- Discussed new developments, misbehavior and concerns with parents or guardians;
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers; Minimized TV and mobile device time by engaging children with games and physical books;
- Assisted with bathing, dressing, teeth brushing to promote healthy personal hygiene and good oral health;
- Assisted children with learning how to accomplish small, age-appropriate tasks.
Assistant
Gourmet Bagger
06.2013 - 06.2018
- Provided Customer service as cashier and taken orders by phone/register;
- Answered phone calls to assist customers with questions and orders;
- Operated cash register, collected payments and provided accurate change;
- Maintained cleanliness and organization of the dinning, kitchen stations and storage areas;
- Stored perishable food items in freezer or refrigerator to protect food from spoilage;
- Followed recipes and customer requests to prepare high-quality, delicious meals;
- Cross-trained in other kitchen positions to support other employees and meet customer needs;
- Re-stocked, organized and arranged service and food stations.
Occasional Babysitter
Self Employed
06.2013 - 02.2018
- Administers one-on-one care and meets the physical, emotional, social, and intellectual needs of the children;
- Cared for children aged 2 up to 11 years old including one girl with special needs - Cerebral Palsy for the period of 3 months, tasks such as feeding, dressing and directing activities;
- Indoor and Outdoor activities;
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Cooking and organizing with kids for a fun and responsible activity;
- Assisted children with bathing and potty training to instill good hygiene from young age;
- Organized and planned age-appropriate lessons involving reading, crafts, music and movement;
- Coordinated after-school activities and transportation for practices and events including fun days at the park/beach, field trips (sea world, zoo, aquarium) doctors appointment, physical therapy and social activities.
Advertising Account Executive Assistant
BRZ Creative
04.2012 - 05.2012
- Prospected and met the communication needs of the client's product or service;
- Collected valuable information from customers business, ideas and needs to create a marketing project;
- Assisted on development of briefings with the agency creative department;
- Assisted with negotiation between client and agency for deadlines, budgets and supplies;
- Prepared and submitted invoices;
- Collected and analyzed data from variety of sources to create detailed market research reports.
Student Union of PUCPR
CACOM
01.2010 - 12.2011
- First secretary of 2011;
- Advertising board of 2010;
- Provided assistance with special projects, including academic weeks, lectures and social academic events;
- Coordinated travel arrangements, including booking hotel rooms and transportation for staff and students traveling;
- Greeted office visitors, provided information and directed to appropriate personnel;
- Created brochures and flyers used for marketing school programs and special events;
- Created and updated confidential student and teachers files for a better academic environment;
- Developed effective improvement plans in alignment with goals and specifications;
- Devised programs to promote diversity and inclusion among staff, faculty and students.
Event and Promotion Coordinator - Seasonal
AIR PROMO
08.2011 - 11.2011
- Planned, coordinated and recruited freelancers and promoters for private and public social events;
- Assisted managed event logistics and operations including venue scheduling, accommodations and menu and beverage offerings;
- Coordinated travel and accommodations for event attendees and staff;
- Assisted managed catering services, audio-visual services and housekeepers;
- Assisted event production in collaboration with sponsors, hosts and internal teams;
- Trained and supervised event staff to complete tasks on time.
- Supervised and led teams up to 30 people per event;
- Coordinated staff schedules and timelines for events.
- Assisted concerts production and social events promotions with an audience of 15,000 people.
Project assistant
TECPAR (Institute of Technology of Parana)
01.2010 - 06.2011
- Supported the development and creation of materials for internal communication and events;
- Created layout and graphic materials (flyers, certificates, business cards, banners, invitations, badges...);
- Assisted and created project of a floor plan of a modified bus for mobile sewing workshop;
- Created PowerPoint presentations and handouts to support the teachers and trainers during workshops and classes;
- Assisted research using various media sources to obtain relevant data for staff requirements;
- Assisted senior leadership and manager to complete complex projects on time and under-budget;
- Provided assistance with preparation of project-related reports, manuscripts and presentations.
Events and Communications Freelancer
CWB Brasil
01.2009 - 01.2010
- Social events as freelancer with the agency CWB Brasil Eventos e Comunicacao.
- Lead the audience through the event's activities;
- Conducted on-site events and follow-up after events;
- Ensured smooth coordination with vendors;
- Greeted guests and customers warmly upon arrival and provided friendly presence throughout the experience;
- Communication with the support staff;
- Ensured guests safety.
- Assisted events organization services as front door staff leader and ticket services leader for concerts and music festivals with audience of 30,000 people.
Education
Bachelor of Arts - Social Communication – Advertising
PUCPR (Pontifical Catholic University of Parana)
Curitiba, BrazilCertification - Nutrition Sciences
ISSA (International Sports Science Association)
San Diego, CA04.2024
No Degree - SEO - Search Engine Optimization For Business
SDCE (San Diego Continuing Education)
10.2015
ESL - English-as-a-Second-Language Education
SDUIS (San Diego University of Integrative Studies)
San DiegoSkills
- Quick learner with strong attention to detail
- Collaborative teamwork
- Problem-solving skills
- Analytical decision-making
- Effective time management
- Experienced in cultivating professional connections
- Effective Leadership
- Active listening skills
- Effective organization
Certification
- Certified as nutrition coach - ISSA (International Sports Science Association) | Dec - Apr 2024.
- CPR and AED - ISSA (International Sports Science Association) | Apr 2024.
- Online training - USPS | Cyber safe fundamentals and Bank secrecy act.
- Completion of the course Sales and Services Associate (SSA) Academy Program - USPS, 80h retail training | May 2020.
- SDCE (San Diego Continuing Education) - SEO - Search Engine Optimization For Business, 16h introduction course | Oct 2015
- SDUIS (San Diego University of Integrative Studies) - ELS English as a second language | Aug 2012 - 2015.
LANGUAGES
Fluent in English and Portuguese. Strong listening and reading Spanish, basic speaking.
BASICS OF COMPUTER
Microsoft Office: Word, Excel and PowerPoint. Basic knowledge of Adobe package: Illustrator, Premier, Photoshop.
Timeline
Sales, services and Distribution Clerk
United States Postal Service
11.2017 - Current
Babysitter
Chan Family
02.2015 - 06.2018
Assistant
Gourmet Bagger
06.2013 - 06.2018
Occasional Babysitter
Self Employed
06.2013 - 02.2018
Advertising Account Executive Assistant
BRZ Creative
04.2012 - 05.2012
Event and Promotion Coordinator - Seasonal
AIR PROMO
08.2011 - 11.2011
Student Union of PUCPR
CACOM
01.2010 - 12.2011
Project assistant
TECPAR (Institute of Technology of Parana)
01.2010 - 06.2011
Events and Communications Freelancer
CWB Brasil
01.2009 - 01.2010
Bachelor of Arts - Social Communication – Advertising
PUCPR (Pontifical Catholic University of Parana)
Certification - Nutrition Sciences
ISSA (International Sports Science Association)
No Degree - SEO - Search Engine Optimization For Business
SDCE (San Diego Continuing Education)
ESL - English-as-a-Second-Language Education
SDUIS (San Diego University of Integrative Studies)