THARENIKKA NEELAVANNAN
Summary
Experienced Collection specialist with over 10 +years of experience.
Professional with effective leadership and strong background in collections management including legal compliance Skilled in team collaboration, conflict resolution, and strategic planning to drive results. Known for adaptability and reliability, ensuring compliance and maximizing recovery rates. Strong communication, analytical, and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Collections Supervisor ( FCT )
Consolidated Recovery
11.2024 - 05.2025
- Supervised daily operations of collections team, ensuring compliance with company policies and regulatory requirements.
- Developed training programs for staff, enhancing team productivity and knowledge of collections processes.
- Analyzed collection reports to identify trends, implementing strategies that improved recovery rates.
- Collaborated with cross-functional teams to resolve complex account issues, improving customer satisfaction and retention.
Litigation Specialist
TPH LAW
10.2023 - 04.2024
- Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
- Performed legal and general research, drafting memoranda, and correspondence.
- Maintained high volume of calls and met demands of busy and productive group.
- Researched accounts and completed due diligence to resolve collection problems.
Collections Specialist
CBCC
05.2020 - 08.2021
- Counseled debtors on payment options and arranged installment agreements.
- Used probing techniques to determine debtors' reasons for delinquency.
- Recorded all information regarding financial status of customers.
- Achieved performance goals on consistent basis.
- Negotiated to collect balance in full.
- Maintained high volume of calls and met demands of busy and productive group.
Collections Specialist
LEND CARE
10.2019 - 03.2020
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used skip tracing and other techniques to locate debtors.
- Maintained high volume of calls and met demands of busy and productive group.
Team Leader
ARO Inc
03.2019 - 08.2019
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Collection Agent
ARO Inc
08.2016 - 04.2018
- Third party collections.
- Outsourcing pre- salvage.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used scripted conversation prompts to convey current account information and obtain payments.
Receptionist
Scarborough Convention Centre
01.2016 - 04.2018
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Event coordinator
- Corresponded with clients through email, telephone or postal mail.
- Answered and quickly redirected large volume of calls on central system
Basketball Associate Camp (Camp Counsellor)
Tamil Basketball Associations
01.2010 - 01.2011
- Assisted in coaching kids at camp ages 5-16 years Taught basketball skills to campers Communicated with parents of campers Active Energy.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Taught campers outdoor-focused skills such as kayaking and rappelling to increase campers' self-reliance and confidence.
Education
High School Diploma -
L'Amoreaux Collegiate Institute
BBA - Criminology
Ryerson University
Skills
- Staff coaching
- Credit management
- Collection law compliance
- Goals and performance
- Call center experience
Languages
Fluent in Tamil
Languages
Fluent in Tamil
Personal Information
Title:
Languages
English
Tamil
Timeline
Collections Supervisor ( FCT )
Consolidated Recovery
11.2024 - 05.2025
Litigation Specialist
TPH LAW
10.2023 - 04.2024
Collections Specialist
CBCC
05.2020 - 08.2021
Collections Specialist
LEND CARE
10.2019 - 03.2020
Team Leader
ARO Inc
03.2019 - 08.2019
Collection Agent
ARO Inc
08.2016 - 04.2018
Receptionist
Scarborough Convention Centre
01.2016 - 04.2018
Basketball Associate Camp (Camp Counsellor)
Tamil Basketball Associations
01.2010 - 01.2011
BBA - Criminology
Ryerson University
High School Diploma -
L'Amoreaux Collegiate Institute