THARENIKKA NEELAVANNAN
Toronto,Canada
Summary
Skilled collector over 8 years experience. have grown over the years, also gained a lot of knowledge and experience. I am very driven to succeed in all aspects. Experienced in CUBS, DRS, Collection highway, excel , SAP including pre-litigation .
Overview
8
8
years of professional experience
Work History
Litigation Specialist
TPH Legal Services
11.2023 - 02.2024
- Collaborated with colleagues on researching complex legal issues relevant to litigations matters.
- Tracked data, created graphs and completed calculations using Microsoft Excel.
- Participated in client meetings to discuss strategy for pending litigation.
- Analyzed contracts for potential disputes or areas of risk in order to anticipate any possible future litigation.
- Negotiated settlements on behalf of clients when appropriate.
Senior Collections Specialist - Canadian Tire Mastercard
Common Collection Agency Inc
09.2023 - 10.2023
- Reviewed delinquent accounts and initiated contact with customers to collect payment.
- Developed and maintained relationships with customers to facilitate collections process.
- Negotiated repayment plans with customers as needed.
- Assisted with legal action against non-paying customers when necessary.
Account Specialist
Caseware ( Contract base )
Toronto, Ontario, Canada
07.2023 - 08.2023
- Developed and maintained customer accounts by accurately recording customer information.
- Processed payments for customers, including credit card transactions, checks, wire transfers, and ACH payments.
- Reconciled bank statements against general ledgers ensuring that all deposits were properly recorded.
Senior Collections Specialist
Credit Bureau of Canada Collections
05.2021 - 08.2022
- Ensured timely collection of payments by phone, email, or mail.
- Reviewed delinquent accounts and initiated contact with customers to collect payment.
- Negotiated repayment plans with customers as needed.
- Maintained accurate records of customer interactions in collections database.
Collections Specialist - Auto Loans
LendCare
Pickering, Ontario, Canada
10.2019 - 04.2020
- Created and implemented strategies to reduce delinquency rates, improve customer service and increase collections.
- Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.
- Developed relationships with debtors to encourage timely payments while providing excellent customer service.
Team Lead -Provincial Offences Fine
ARO Inc.
03.2019 - 08.2019
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Monitored team performance against targets, taking corrective action where necessary.
Collections Agent - Bell Canada
ARO Inc.
Markham, Ontario, Canada
08.2016 - 04.2018
- Researched customer accounts for any discrepancies or outstanding payments.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Conducted skip-tracing activities to locate delinquent customers.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
Education
Criminal Justice/Police Science
Ryerson University
Skills
- Performance Oriented
- Clerical Skills
- Settlement
- Legal Documentation
- Settlement Negotiation
- Client Communication
- Document Preparation
- Litigation Support
- Microsoft Office
Personal Information
Title: Pre- Litigation Officer
Timeline
Litigation Specialist
TPH Legal Services
11.2023 - 02.2024
Senior Collections Specialist - Canadian Tire Mastercard
Common Collection Agency Inc
09.2023 - 10.2023
Account Specialist
Caseware ( Contract base )
07.2023 - 08.2023
Senior Collections Specialist
Credit Bureau of Canada Collections
05.2021 - 08.2022
Collections Specialist - Auto Loans
LendCare
10.2019 - 04.2020
Team Lead -Provincial Offences Fine
ARO Inc.
03.2019 - 08.2019
Collections Agent - Bell Canada
ARO Inc.
08.2016 - 04.2018
Criminal Justice/Police Science
Ryerson University
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