Thara J Kallarackal
Ontario,Canada
Summary
Dynamic IT professional with 11 years of multi-industry experience across IT Service Management and Business Development. Skilled in Change, Incident, and Problem Management, with a proven track record of streamlining processes and improving operational efficiency. A polyglot with working proficiency in French, recognized for strong communication, stakeholder engagement, and cross-cultural collaboration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Major Incident & Change Coordinator
Bombardier Recreational Products
07.2024 - Current
- Led weekly Global CAB meetings with thorough risk/impact analysis and stakeholder sign-offs. Handled 50% of all changes for Global CAB pertaining to North-Amercia.
- Strengthened governance and compliance through audit support and improved dashboards.
- Drove accountability by expanding CAB quorum and reducing change-related incidents.
- Coordinated failed change reviews, RCAs, and process improvements to minimize repeat issues.
- Delivered weekly KPI reports and executive dashboards for leadership decision-making.
- Partnered with Projects and Release teams to align changes with business priorities.
- Led global communications during major incidents, ensuring timely stakeholder updates.
- Introduced collaborative forums to streamline reporting and improve global alignment.
- Trained and mentored new team members, embedding Change Management best practices.
ITSM Process Coordinator
TCS Canada
08.2023 - 06.2024
- Acted as Change Management liaison, driving CAB participation, ServiceNow reporting, and timely change closures.
- Supported Major Incident Management, including RCA follow-ups, communications, and stakeholder coordination.
- Delivered KPI dashboards and SLA reports, highlighting performance trends and improvement areas.
Bilingual Technical Support Associate
Kyndryl
05.2023 - 07.2023
- Provided bilingual technical support for client applications in Montreal.
- Performed technical troubleshooting, leveraging knowledge bases for issue resolution.
- Used ServiceNow for documentation and reporting in a dynamic IT environment
SAP Pre-Sales Consultant (French Bilingual)
Atos India
03.2022 - 03.2023
- Assisted in RFIs/RFQs/RFPs for SAP implementations across Southern Europe.
- Coordinated with global teams to collate responses, project references, and resources.
- Contributed to documentation, translations, and presentations for proposal submissions.
Senior Consultant SAP SD – Package Implementation
LTIMindtree
10.2019 - 03.2022
- Delivered end-to-end OTC/SD configuration (pricing, billing, deliveries, partner & output determination) across multiple rollouts.
- Led requirement workshops, UAT, training, and cutover activities, serving as SD single point of contact.
- Supported integration with FI, CO, MM, PP, and 3rd-party tools (e.g., Weighbridge, Payment Applications).
- Provided post-Go-Live AMS & Hyper-care support while mentoring junior consultants.
International Trade Advisor
Indo-French Chamber of Commerce and Industry (IFCCI)
05.2016 - 08.2019
- Supported French and Indian companies in international business expansion and market entry strategies.
- Led Indian desk for Reunion Island, promoting Chamber services through presentations, meetings, and networking.
- Managed Business Support Services, driving membership growth, sponsorships, and sales of Chamber programs.
- Organized events and business missions, including workshops, networking dinners, and site visits.
Project Assistant
Altios Consulting
06.2014 - 03.2016
- Promoted business, education, and cultural cooperation between Pays de la Loire Region (France) and India.
- Organized business missions for SMEs, facilitating partner/client identification in India.
- Conducted market research across industries, engaging key government and private stakeholders.
Education
SAP S/4 HANA Cloud - Sales Implementation 2021 - SAP
SAP Global Certification
SAP03.2021
SAP S/4 HANA Sales 1909 - SAP
SAP Global Certification
SAP03-2021
Masters - International Studies
Stella Maris College
Chennai, India04.2014
Bachelors - French
St. Teresa’s College
Cochin, India04.2012
Skills
- ITSM Process Management
- SAP Implementation and Functional Skills
- Audit and Compliance Support
- Stakeholder Management
- Multilingual communication
- Team Mentoring and Knowledge Transfer
- Workflow optimization
Certification
DELF B2 level in French
Timeline
Major Incident & Change Coordinator
Bombardier Recreational Products
07.2024 - Current
ITSM Process Coordinator
TCS Canada
08.2023 - 06.2024
Bilingual Technical Support Associate
Kyndryl
05.2023 - 07.2023
SAP Pre-Sales Consultant (French Bilingual)
Atos India
03.2022 - 03.2023
Senior Consultant SAP SD – Package Implementation
LTIMindtree
10.2019 - 03.2022
International Trade Advisor
Indo-French Chamber of Commerce and Industry (IFCCI)
05.2016 - 08.2019
Project Assistant
Altios Consulting
06.2014 - 03.2016
SAP S/4 HANA Cloud - Sales Implementation 2021 - SAP
SAP Global Certification
SAP S/4 HANA Sales 1909 - SAP
SAP Global Certification
Masters - International Studies
Stella Maris College
Bachelors - French
St. Teresa’s College
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