Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Thapaswi Potluri

Ajax,Canada

Summary

Detail-oriented office support professional with vast experience providing reliable and efficient administrative support to executives, managers, and teams. Proven track record of providing excellent customer service and facilitating day-to-day operations. Adept at managing and coordinating office operations, as well as utilizing strong organizational and communication skills to build effective working relationships.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

AgileFree INC
06.2024 - Current
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Manager's Assistant

Pizza Store
02.2023 - 01.2024
  • Oversaw daily operations, ensuring timely pizza preparation and delivery while maintaining high customer satisfaction
  • Managed inventory and conducted sales reports to optimize stock levels and promotional effectiveness
  • Led a team in providing exceptional service, fostering a positive work environment and enhancing customer experience
  • Greeted customers in a professional manner, ensured their satisfaction with service
  • Performed cash register operations accurately according to established procedures
  • Developed positive relationships with customers to ensure repeat business and referrals
  • Demonstrated exceptional customer service skills by greeting customers, taking orders and answering questions in a timely manner
  • Followed all safety guidelines including proper food handling techniques

Front Desk Cashier

Tim hortons
10.2021 - 01.2023
  • Assisted in training new employees on coffee shop policies and procedures
  • Maintained clean and healthy environment by following proper safety and sanitation regulations

Peer Tutor (Volunteer)

Durham College
04.2020 - 01.2022
  • Developed ability to work with a wide range of students by providing individualized instruction and guidance
  • Assisted fellow students with one-on-one sessions to clarify technical concepts and academic structures
  • Provided support in assignments, ensuring comprehension and academic success
  • Reviewed and corrected code errors for projects, enhancing students' coding skills and project outcomes
  • Fostered a collaborative learning environment to encourage peer engagement and growth

Education

Post graduation - Computer Engineering

Durham College
04.2022

Bachelor of Science (B.S.) - Computer Science

JNTU
06.2019

Skills

  • Customer service
  • Critical thinking
  • Complaint resolution
  • Call management
  • Administrative support
  • Microsoft Office Suite
  • Active listening
  • Customer relations
  • Call center experience

Languages

English
Full Professional

Timeline

Customer Service Representative

AgileFree INC
06.2024 - Current

Manager's Assistant

Pizza Store
02.2023 - 01.2024

Front Desk Cashier

Tim hortons
10.2021 - 01.2023

Peer Tutor (Volunteer)

Durham College
04.2020 - 01.2022

Post graduation - Computer Engineering

Durham College

Bachelor of Science (B.S.) - Computer Science

JNTU

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Thapaswi Potluri