Summary
Overview
Work History
Education
Skills
Timeline
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Thao Van Ngo

North York,ON

Summary

Adept at strategic planning and staff management, I significantly enhanced team morale and operational efficiency at ThaiExpress. Leveraging skills in inventory control and process improvement, I excel in fostering business development and data analytics. My approach combines strong analytical abilities with a keen understanding of staff dynamics, driving substantial improvements in service delivery and workplace safety.

Overview

4
4
years of professional experience

Work History

Supervisor

ThaiExpress
Toronto, Ontario
10.2024 - Current
  • Managed budget for department, ensuring all expenses stayed within allocated funds.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.

Manager's Assistant

Canadian Citrus
Toronto, Ontario
01.2023 - 07.2024
  • Created a comprehensive database of contacts to ensure quick access to client information.
  • Processed invoices, purchase orders and expense reports in accordance with company policy.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Oversaw marketing initiatives, increasing brand awareness and sales.

English Teacher

Master Kindergarten
HaLong, QuangNinh, Viet Nam
01.2021 - 05.2021
  • Met with parents and guardians in conference sessions to discuss students' progress.
  • Tested students on concepts taught in class to determine comprehension levels.
  • Practical experience in the teaching process, creative development of lessons.
  • Understand and grasp children's psychology.

Assistant Teacher

Big Ben English Center
HaLong , QuangNinh, VietNam
07.2020 - 01.2021
  • · Maintained a safe, engaging environment during learning and play.
  • · Led small group instruction and promoted a calm classroom for effective learning.
  • · Graded assignments, provided feedback, and assisted with lesson preparation.
  • · Supported teachers with curriculum implementation, special projects, and student supervision.
  • · Prepared lesson materials and collaborated on age-appropriate lessons to enhance English proficiency and communication skills.

Education

Diplopma - Hospitality And Tourism Management

Toronto School of Management
Toronto, ON
08-2022

Hospitality And Tourism Management

University of Commerce HaNoi
HaNoi, VietNam
06-2020

Business Management

Humber College
Toronto, None

Skills

  • Inventory Control
  • Strategic Planning
  • Data Analytics
  • Process Improvement
  • Staff Management
  • Business Development

Timeline

Supervisor

ThaiExpress
10.2024 - Current

Manager's Assistant

Canadian Citrus
01.2023 - 07.2024

English Teacher

Master Kindergarten
01.2021 - 05.2021

Assistant Teacher

Big Ben English Center
07.2020 - 01.2021

Diplopma - Hospitality And Tourism Management

Toronto School of Management

Hospitality And Tourism Management

University of Commerce HaNoi

Business Management

Humber College

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Thao Van Ngo