Thao Nhi Diep
Vancouver
Summary
Polished and guest-focused hospitality professional with over 6 years of experience in restaurant and upscale client-facing environments. Skilled in delivering attentive, personalized service while maintaining composure in high-volume settings. Strong background in POS systems, cash handling, upselling, and building lasting guest relationships. Certified in Serving It Right (BC).
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Lead Nail Technician
N. Bar
West Vancouver, BC
2023 - Current
- Delivered personalized service to upscale clientele in a professional environment
- Built strong client relationships, contributing to high repeat booking rates
- Managed appointments and walk-in guests efficiently
- Processed cash, debit, and credit transactions accurately
- Upsold premium services and retail products
- Maintained strict cleanliness and sanitation standards
- Handled client concerns with professionalism and discretion
Server
Pho Vy
Victoria, BC
2020 - 2022
- Delivered attentive and efficient table service while maintaining strong guest satisfaction
- Demonstrated strong menu knowledge and provided informed food and beverage recommendations
- Managed 4–6 tables simultaneously during peak service hours
- Served 80–120+ guests per shift
- Handled POS transactions and balanced cash at end of shift
- Collaborated with kitchen and front-of-the house to ensure seamless service flow
- Maintained cleanliness and organization of dining area
Education
Vancouver Community College
Vancouver, British ColumbiaCamosun College
Victoria, British ColumbiaSkills
Fine Dining Service Standards
Guest Relationship Building
Upselling & Suggestive Selling
POS Systems
Cash Handling
Responsible Alcohol Service
Multitasking in High-Volume Settings
Team Collaboration
Guest Experience Excellence
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Certification
Serving It Right (BC)
Timeline
Lead Nail Technician
N. Bar
2023 - Current
Server
Pho Vy
2020 - 2022
Vancouver Community College
Camosun College