Thao Ta
Halifax,Canada
Summary
Results-driven Hospitality Professional with five years of experience in guest service and operational management in fast-paced environments. Proven expertise in team leadership and organizational efficiency, elevating customer satisfaction and encouraging repeat business. Focused on delivering memorable guest experiences and pursuing ongoing development in the hospitality sector.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant F&B Operations Manager
Halifax Marriott Harbourfront
Halifax, NS
09.2025 - Current
- Supported daily F&B operations, ensuring smooth service across restaurants, bars, banquets, and in‑room dining.
- Supervised staffing levels to verify that guest service, operational needs, and financial objective are met.
- Analyzed guest feedback and service metrics to identify improvement opportunities and elevate guest satisfaction.
- Monitored inventory, ordering, and cost controls, helping reduce waste and maintain budget targets.
F&B Supervisor
Halifax Marriott Harbourfront
Halifax, NS
04.2025 - 09.2025
- Supervised and coached front‑of‑house teams, improving service standards, product knowledge, and overall performance.
- Coordinated with other departments (front office, housekeeping, events) to deliver seamless guest experiences.
- Performed other duties, as assigned, to meet business needs.
Catering Supervisor (Term)
Sodexo Live Scotiabank Centre
Halifax, NS
08.2024 - 03.2025
- Supervised catering operations, coordinating staff schedules, event timelines, and service standards for groups ranging from small meetings to large corporate functions.
- Collaborated with clients and event planners to customize menus, understand event requirements, and deliver seamless service experiences.
Guest Service Expert
Halifax Marriott Harbourfront
Halifax, NS
04.2022 - 08.2024
- Delivered exceptional dining experiences to over 100 customers daily by efficiently managing orders, optimizing table turnover, and utilizing POS systems; contributed to a 15% increase in repeat clientele.
- Enhanced customer dining experience by efficiently coordinating with kitchen staff, and addressing customer inquiries, leading to a 20% increase in positive customer feedback and repeat business.
- Trained new staff on company policies, procedures, and customer service standards.
Shift Leader
Dairy Queen
Sydney River, NS
09.2021 - 04.2022
- Implemented new training program, enhancing team skills and productivity.
- Maintained rigorous cleanliness and safety standards, ensuring compliance with health regulations. Meticulously tracked sales data to identify trends.
Barista Leader
JW Marriott The Rosseau Muskoka Resort & Spa
Bala, ON
05.2021 - 09.2021
- Led barista team, ensuring exceptional coffee quality and customer service. Streamlined workflow, reducing wait times and boosting customer satisfaction.
- Optimized inventory management, minimizing waste and improving cost-efficiency.
Guest Service Agent (Cross-Training Role)
JW Marriott The Rosseau Muskoka Resort & Spa
Bala, ON
05.2021 - 08.2021
- Cross-trained in multiple guest service functions, including front desk, concierge, and guest relations, to provide seamless service during peak times and staffing shortages.
- Assisted guests with check-in/check-out procedures, ensuring smooth transitions and providing information on hotel services, amenities, and local attractions.
Housekeeping Attendant
JW Marriott The Rosseau Muskoka Resort & Spa
Bala, ON
11.2020 - 05.2021
- Achieved guest satisfaction by implementing thorough cleaning schedules and using eco-friendly cleaning products, maintaining high standards of hygiene and cleanliness in guest rooms and common areas.
- Inspected each room for cleanliness, utilizing a checklist to meet company standards.
Education
Diploma of Hospitality - Hotel Operations Management
George Brown College
Toronto, ON05.2021
Skills
- POS systems
- Microsoft 365
- OPERA
Certification
• Food Handler's Certificate
• CPR and First Aid Certification
• Serve Right
• CPR and First Aid Certification
• Serve Right
Timeline
Assistant F&B Operations Manager
Halifax Marriott Harbourfront
09.2025 - Current
F&B Supervisor
Halifax Marriott Harbourfront
04.2025 - 09.2025
Catering Supervisor (Term)
Sodexo Live Scotiabank Centre
08.2024 - 03.2025
Guest Service Expert
Halifax Marriott Harbourfront
04.2022 - 08.2024
Shift Leader
Dairy Queen
09.2021 - 04.2022
Barista Leader
JW Marriott The Rosseau Muskoka Resort & Spa
05.2021 - 09.2021
Guest Service Agent (Cross-Training Role)
JW Marriott The Rosseau Muskoka Resort & Spa
05.2021 - 08.2021
Housekeeping Attendant
JW Marriott The Rosseau Muskoka Resort & Spa
11.2020 - 05.2021
Diploma of Hospitality - Hotel Operations Management
George Brown College