Thao Pham
Ottawa,ON
Summary
Highly motivated professional with a strong work ethic, adaptability, and excellent interpersonal skills. Skilled at working independently with minimal supervision and quickly mastering new tasks. Eager to take on new challenges and contribute to team success.
Overview
11
11
years of professional experience
Work History
Eyelash Extension Technician (part-time)
LashnBeyond - Carling
Ottawa, Ontario
06.2023 - Current
- Provided detailed information on the different types of eyelash extensions available, including length, curl, thickness, and color.
- Applied individual synthetic lashes to clients' natural lashes using tweezers and adhesive.
- Assisted with booking appointments, taking payments, and managing client records in the salon software system.
Flight Attendant
West Jet
Toronto, ON
05.2022 - 05.2023
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Served beverages and food items, offering key information to passengers during flights while ensuring their comfort and satisfaction
Contact Center Agent
Costco Wholesale
Ottawa, ON
08.2021 - 05.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Barista/Cashier/Store Manager in Training
Real Fruit Bubble Tea
Ottawa, ON
03.2021 - 10.2021
- Operated the cash register while providing friendly customer service, describing menu items, and recommending products based on customer preferences.
- Prepared and served a variety of hot and cold beverages, including blended fruit drinks, teas, and milk teas.
- Managed inventory by ordering, receiving, and stocking supplies, while ensuring the cleanliness and sanitation of work areas, utensils, and equipment.
Food Server
Aramark (Greystone Retirement Home)
Ottawa, ON
12.2020 - 06.2021
- Ensured high food quality through precise plating and timely delivery of the meals to patient rooms.
- Applied safe food handling and sanitation practices to prevent foodborne illnesses.
- Maintained a clean and organized kitchen by sanitizing all items and completing closing duties, including trash disposal, and silverware polishing.
Esthetician
Lux Beauty Lounge - Barhaven
Ottawa, ON
08.2018 - 12.2020
- Designed eyelash treatments based on client requests and styles.
- Educated customers on proper aftercare to maintain quality and cleanliness of eyelashes.
- Explained appointment process and answered customer questions.
Flight Attendant
EVA air
Taipei
10.2013 - 05.2018
- Conducted thorough pre-flight safety, passenger, and supply checks by established protocols.
- Ensured passenger and crew safety by strictly adhering to airline policies and federal aviation regulations at all times.
- Delivered food and beverage services while providing detailed information on available offerings to passengers.
- Offered comfort and reassurance to passengers during turbulence, delays, and other unforeseen events.
Education
Bachelor of Arts - Hospitality And Tourism
Hoa Sen University
Ho Chi Minh City - Vietnam06.2012
Advanced Diploma - Business Administration
Algonquin College
Ottawa, ONSkills
- Customer Service
- MS Office proficiency
- High-energy attitude
- Attention to details
Timeline
Eyelash Extension Technician (part-time)
LashnBeyond - Carling
06.2023 - Current
Flight Attendant
West Jet
05.2022 - 05.2023
Contact Center Agent
Costco Wholesale
08.2021 - 05.2022
Barista/Cashier/Store Manager in Training
Real Fruit Bubble Tea
03.2021 - 10.2021
Food Server
Aramark (Greystone Retirement Home)
12.2020 - 06.2021
Esthetician
Lux Beauty Lounge - Barhaven
08.2018 - 12.2020
Flight Attendant
EVA air
10.2013 - 05.2018
Bachelor of Arts - Hospitality And Tourism
Hoa Sen University
Advanced Diploma - Business Administration
Algonquin College
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