Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

THAO DUONG

Westminster

Summary

Efficient medical secretary and administrative assistant with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients.

Overview

5
5
years of professional experience

Work History

Medical Receptionist

Bolsa medical center
Westminster
12.2022 - 01.2025
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Answered phones promptly and directed calls appropriately.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Protected patients by observing strict HIPAA guidelines.
  • Answered telephones and directed calls to appropriate medical or administrative staff.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Processed patient payments and scanned identification and insurance cards.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.

Office Staff

Vietnam Beauty College
Garden Grove
05.2021 - 07.2022
  • Updated contact databases with changes in employee information.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Monitored office expenses and submitted purchase requests.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Maintained confidentiality of sensitive information and documents.
  • Answered phones and directed customer inquiries to the appropriate staff member.
  • Maintained positive working relationship with fellow staff and management.
  • Register new students into the academy and collects fees while also providing support to the students

Office Staff

Tran Driving School and Tran Dich Vu
Westminster
09.2019 - 04.2020
  • Register new students, and collect fees.
  • Arrange student schedule to an instructor.
  • Facilitated communication within the office and with external partners.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Scan documents.
  • Assisted with data entry projects and created spreadsheets for tracking purposes.
  • Copied, sorted and filed records of office activities and business transactions.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.

Education

Bachelor of Science - Economic Managment

Ha Noi University of Science And Technology
HOCHIMINH
05-2019

Bachelor of Science - Accounting And Finance

Ton Duc Thang University
Vienna, OH
09-2009

Skills

  • Patient relations
  • Telephone etiquette
  • Outpatient care
  • Record processing
  • Paperwork coordination
  • Patient registration
  • Patient reception management
  • Patient scheduling
  • Payment collection
  • Records maintenance
  • Co-payment collection
  • Reminder calls
  • Insurance verifications
  • Appointment scheduling
  • HIPAA guidelines
  • Typing and filing

Languages

Vietnamese
Full Professional

Timeline

Medical Receptionist

Bolsa medical center
12.2022 - 01.2025

Office Staff

Vietnam Beauty College
05.2021 - 07.2022

Office Staff

Tran Driving School and Tran Dich Vu
09.2019 - 04.2020

Bachelor of Science - Economic Managment

Ha Noi University of Science And Technology

Bachelor of Science - Accounting And Finance

Ton Duc Thang University

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