THAO BUI
Santa Ana,CA
Summary
Energetic and results-driven professional with a knack for navigating the intricacies of project management, hospitality, and people leadership. A creative problem solver who thrives in dynamic and fast-paced start up environments, bringing a unique blend of strategic vision and meticulous attention to detail. Embracing a leadership style that focuses on fostering a collaborative and high-performance team culture, where enthusiasm meets effectiveness, creating memorable experiences for both teams and clients.
Overview
6
6
years of professional experience
Work History
Gusto
Operations Specialist
05.2022 - 05.2024
- Serve as primary point of contact between employers and insurance providers during open enrollments periods.
- Ensure employers/employees are enrolling in correct medical plans and paying right amount of premiums
- Resolve medical plan selection, rate discrepancies using internal guidelines and external communications with healthcare providers
- Meet and exceed monthly KPI metrics, resolve over 120 open enrollments cases monthly, which contribute to 5% of overall team production. Consistently placed in the top performers.
- Provide cross-training initiatives that increased other team members' productivity and accuracy by %% within the span of 4 weeks.
Kei Concepts
Operations & Development Manager
05.2020 - 05.2022
- Manage 4 restaurant locations, 200+ employees, 10 on-site managers
- Act as the key stakeholder between the Headquarter and the Investors for 4 new restaurant openings, and new store development.
- Develop and implement the company's first KPI program which restructured the company's bonus system, result in 15% increase in engagement and productivity for Managers
- Partner with internal teams HR, Accounting, Constructions and Marketing to communicate operational strategies and annual plans/objectives
- Conduct bi-weekly sync-ups, monthly financial review sessions with on-site Managers to align internal operations progress
- Make recommendations on policies, operational changes and conduct cost/benefits analysis of potential operational improvements with the Executive Team
- Coach, mentor and provide leadership development to 10+ Operations Associates and 15+ on-site Managers.
Kei Concepts
Operations Development Associate
01.2018 - 05.2022
- Manage 3 restaurant locations: oversee operations, standardize processes, train and develop on-site Managers.
- Develop and implement an administrative training program for on-site Managers: utilized as the core document by the company to train 50+ Managers and employees.
- Collaborate with the Human Resources Team in the employee life-cycle process: new hire onboarding, periodic evaluation, benefits enrollments, termination, payroll audits.
- Coordinate meetings, events, and other training sessions, providing technical & administrative support for on-site Managers.
- Implement restaurant technological platforms such as the POS, reservation, training, and scheduling systems.
- Collaborate with the Human Resources Team in the employee acquisition process: recruiting, conducting interviews for team-member-level and management-level candidates.
- Collaborate with the Human Resources Team in the employee life-cycle process: new hire onboarding, periodic evaluation, health benefits enrollments, termination, payroll audits.
Kei Concepts
Floor Manager
02.2018 - 05.2020
- Delegate daily restaurant operating tasks to subordinates, lead a team of 5-6 team members per shift
- Meet, greet, and encourage feedback from customers and used feedback to implement positive changes within restaurant.
- Act as the point of contact for all subordinates to handle escalated customer service inquiries.
- Manage store inventory and stock levels to maintain availability of products.
- Implement effective inventory control systems to reduce food spoilage and waste.
Education
Bachelor of Science - Hospitality Management, Food & Beverage
California State Polytechnic University, Pomona
Skills
- Languages: English (native) Vietnamese (native) Korean (conversational), French (basic)
- Project Initiation and Closure
- Train-the-Trainer
- Training Program Design
- Detail Oriented
- Organizational Skills
Hobbies
- Music
- Photography
- Video Editing
- Language Learning
- Solo Traveling
Timeline
Gusto
Operations Specialist
05.2022 - 05.2024
Kei Concepts
Operations & Development Manager
05.2020 - 05.2022
Kei Concepts
Floor Manager
02.2018 - 05.2020
Kei Concepts
Operations Development Associate
01.2018 - 05.2022
Bachelor of Science - Hospitality Management, Food & Beverage
California State Polytechnic University, Pomona
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