Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Thanu Anandarajah

Scarborough,Ontario

Summary

Operations Officer skilled in organizing and coordinating office administration to support organizational effectiveness, operational excellence and office safety. Thrives in fast-paced environment and accomplishes tasks with minimum supervision and eagerness to go above and beyond.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operations Officer III - RESL Sales Compensation

TD Canada Trust
10.2021 - Current
  • Implemented processes that simplified procedures and reduced average processing time.
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Partnered with auditors to track errors and add contributions to maintain accuracy.
  • Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.

Customer Experience Associate

TD Canada Trust
08.2020 - 10.2021
  • Asked customers questions to determine, verify and solve common problems.
  • Looked for additional ways to expand products to customers by upselling new products and services.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Customer Service Manager

Walmart Canada
02.2017 - 08.2020
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans to meet store objectives.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

Education

Advanced Diploma - Business Administration - Human Resource

Centennial College
Toronto, ON
08.2021

Skills

  • Organizational Efficiency
  • Excellent Time Management Skills
  • Exceptional Customer Service
  • Handling Escalations
  • Regulatory Compliance
  • Staffing Coordination

Certification

Microsoft Office Specialist (MOS)

Timeline

Operations Officer III - RESL Sales Compensation

TD Canada Trust
10.2021 - Current

Customer Experience Associate

TD Canada Trust
08.2020 - 10.2021

Customer Service Manager

Walmart Canada
02.2017 - 08.2020

Advanced Diploma - Business Administration - Human Resource

Centennial College

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Thanu Anandarajah