Thanu Anandarajah
Scarborough,Ontario
Summary
Operations Officer skilled in organizing and coordinating office administration to support organizational effectiveness, operational excellence and office safety. Thrives in fast-paced environment and accomplishes tasks with minimum supervision and eagerness to go above and beyond.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Officer III - RESL Sales Compensation
TD Canada Trust
10.2021 - Current
- Implemented processes that simplified procedures and reduced average processing time.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
Customer Experience Associate
TD Canada Trust
08.2020 - 10.2021
- Asked customers questions to determine, verify and solve common problems.
- Looked for additional ways to expand products to customers by upselling new products and services.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Manager
Walmart Canada
02.2017 - 08.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans to meet store objectives.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Education
Advanced Diploma - Business Administration - Human Resource
Centennial College
Toronto, ON08.2021
Skills
- Organizational Efficiency
- Excellent Time Management Skills
- Exceptional Customer Service
- Handling Escalations
- Regulatory Compliance
- Staffing Coordination
Certification
Microsoft Office Specialist (MOS)
Timeline
Operations Officer III - RESL Sales Compensation
TD Canada Trust
10.2021 - Current
Customer Experience Associate
TD Canada Trust
08.2020 - 10.2021
Customer Service Manager
Walmart Canada
02.2017 - 08.2020
Advanced Diploma - Business Administration - Human Resource
Centennial College
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