Thanushan Parameswaran
Sunnyvale
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Branch Operations Coordinator
Wells Fargo Bank, N.A.
Palo Alto, CA
02.2024 - Current
- Coordinated daily branch operations to ensure efficiency and exceptional customer service.
- Assisted in developing operational procedures to streamline activities and improve workflow.
- Monitored compliance with regulatory requirements, ensuring adherence to bank policies.
- Trained new staff on systems, processes, and customer service best practices.
- Maintained accurate records of transactions and branch performance metrics for reporting purposes.
- Collaborated with management to develop strategies for increasing branch profitability and customer satisfaction.
- Organized office operations and procedures.
- observations on customer transactions and ensure the tellers are in balance end of the day.
- Random check on cash handlers to prevent accuracy and reduce loss.
Shift Supervisor
Walgreens
Sunnyvale, CA
09.2023 - 01.2024
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on customer service best practices and operational efficiency.
- Managed inventory control processes, including stock replenishment and loss prevention measures.
- Implemented visual merchandising strategies to enhance product visibility and drive sales.
- Coordinated scheduling to optimize staff coverage during peak hours, improving service levels.
- Resolved customer inquiries and complaints effectively, fostering a positive shopping experience.
- Conducted regular performance evaluations, providing constructive feedback to improve team productivity.
Human Resources Coordinator
Central Finance Plc
Sri Lanka
05.2020 - 06.2023
- Facilitated recruitment processes, including job postings, candidate screening, and interview coordination.
- Streamlined onboarding procedures, enhancing new hire integration into company culture.
- Developed employee training programs to improve staff performance and retention rates.
- Managed HRIS to maintain accurate employee records and streamline reporting functions.
- Analyzed HR metrics to identify trends and recommend process improvements for efficiency.
- Collaborated with management to address employee relations issues and ensure compliance with labor laws.
- Mentored junior HR staff, providing guidance on best practices and professional development opportunities.
- Maintained human resources information system and kept employee files up to date and accurate.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
Data Analyst Intern
Aegis Global Lanka
Sri Lanka
02.2018 - 03.2020
- Analyzed data sets to identify trends and insights for strategic decision-making.
- Developed visual reports using Tableau to communicate findings effectively.
- Collaborated with cross-functional teams to support data-driven initiatives.
- Conducted data cleaning and validation to ensure accuracy and reliability of datasets.
- Assisted in creating dashboards that track key performance indicators (KPIs).
- Supported ongoing research projects by gathering and synthesizing relevant data sources.
- Conducted thorough data validation and cleanup, ensuring accuracy and reliability of datasets used for analysis.
- Optimized SQL queries for faster processing times, increasing overall productivity within the team.
- Monitored and controlled data upload, checking for successful data import and quality.
- Identified trends and patterns in complex datasets through exploratory data analysis, leading to actionable insights.
Education
Sun Certified Java Programmer - Computer Programming
Esoft Metro Campus
Sri LankaAssociate of Applied Science - Computer Networking
British College Of Education
Sri Lanka08.2015
Entrepreneurial And Small Business Management - Business Management
Open University Of Sri Lanka
Sri Lanka2020
High School Diploma -
Kingston College International
Sri Lanka2011
Skills
- Office administration
- Document preparation
- Sales support
- Branch operations management
- Customer relationships
- Relationship building and management
- Goals and performance
- Banking
- Coaching and mentoring
- Team supervision
- Strategic planning
- Market research
Accomplishments
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Repeatedly received recognition from superiors for excellence in service.
- Received the “Best Sales Excellence Award” for exemplary performance and recognition for handling the largest account in the company.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Tamil
Native or Bilingual
Sinhala
Professional Working
Interests
- Gym Workouts
- Adventure Travel
- Road Trips
- Rock Climbing
- Playing Sports
- Hiking
- Running
- Artificial Intelligence (AI) and Machine Learning
- Virtual Reality
- Electronics and Circuit Building
- Wine Tasting
- Growing herbs, vegetables, or fruits in home gardens
- I enjoy cooking for friends and family gatherings
- Yoga
- Swimming
- Team Sports
- Cooking
- Video Gaming
- Volunteer Work
- Gardening
- Train Travel
Timeline
Branch Operations Coordinator
Wells Fargo Bank, N.A.
02.2024 - Current
Shift Supervisor
Walgreens
09.2023 - 01.2024
Human Resources Coordinator
Central Finance Plc
05.2020 - 06.2023
Data Analyst Intern
Aegis Global Lanka
02.2018 - 03.2020
Sun Certified Java Programmer - Computer Programming
Esoft Metro Campus
Associate of Applied Science - Computer Networking
British College Of Education
Entrepreneurial And Small Business Management - Business Management
Open University Of Sri Lanka
High School Diploma -
Kingston College International