Thanuka Yoganathan
Brampton,Canada
Summary
Transaction processing and compliance expert with proven success in enhancing customer service and financial operations at CIBC. Bilingual communicator with strong skills in relationship building and data management. Recognized for high productivity as a Money Room Clerk, specializing in cash handling and financial reporting. Committed to operational efficiency through effective money handling procedures and compliance measures.
Overview
19
19
years of professional experience
Work History
Money room clerk
Garda World
Toronto, Canada
01.2023 - Current
- Processing commercial cash, cheque deposits, and coins using MMT.
- Processing inbound and outbound shipments
- Preparing cash orders for commercial bank customers
- Preparing ATM replenishments
- Preparing foreign currency exchange rates and fees and verifying the foreign currency.
Associate Processor
Canadian Imperial Bank of Commerce (CIBC)
Toronto, Canada
01.2013 - 01.2023
- Accurately process high volumes of physical and electronic client deposits using COMPASS.
- Reconcile, balance, and verify transactions against daily reports and internal logs.
- Perform end-of-day balancing procedures to ensure 100% data accuracy and compliance.
- Maintain confidentiality and uphold a strong ethical code while handling sensitive client data.
Customer Service Agent
Servisair
Toronto, Canada
01.2012 - 01.2013
- Delivered frontline customer assistance, including passenger check-in, general travel inquiries, and mobility support.
- Ensured smooth airport flow and boarding procedures for passengers requiring special assistance.
- Maintained composure and efficiency in a high-traffic, time-sensitive environment.
- Pearson International Airport
Administrative Assistant
Mountain Mortgage
Toronto, Canada
01.2007 - 01.2011
- Managed client records, answered inquiries, and provided administrative support to mortgage consultants.
- Entered financial data into Filogix, verified credit bureau reports, and identified sales opportunities.
- Maintained high accuracy in data entry and handled confidential client information with discretion.
Education
Bachelor of Business Administration -
Sheridan College
TorontoDiploma - Reception
Toronto School of Business
TorontoSkills
- Transaction processing and compliance
- Financial operations management
- Time management
- Customer service excellence
- Relationship building
- Team collaboration
- Microsoft Office Suite proficiency
- Banking systems expertise
- Digital operations knowledge
- Bilingual communication
References
Available upon request
Timeline
Money room clerk
Garda World
01.2023 - Current
Associate Processor
Canadian Imperial Bank of Commerce (CIBC)
01.2013 - 01.2023
Customer Service Agent
Servisair
01.2012 - 01.2013
Administrative Assistant
Mountain Mortgage
01.2007 - 01.2011
Bachelor of Business Administration -
Sheridan College
Diploma - Reception
Toronto School of Business