THANKGOD FRIDAY ILEGBEDION
Ajax,ON
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
11
11
years of professional experience
Work History
Customer Service Cashier
Stanbic IBTC Bank
09.2014 - 10.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card and check transactions to complete customer purchases.
Bank Clerk
Access Bank Plc
11.2012 - 07.2014
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Assisted with training of new tellers on policies and procedures.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
Education
Higher National Diploma - Computer Science
Lagos State Polytechnic
Lagos,Nigeria04.2019
Bachelor of Science - Banking And Finance
Lagos State University
Lagos,Nigeria05.2014
Skills
- Customer Complaint Resolution
- Customer Service
- Payment Collection
- Cash Management
- Product Knowledge
- Customer Relationship Management (CRM)
- Customer Assistance
- Cash Handling and Management
Languages
English
Native or Bilingual
French
Elementary
Timeline
Customer Service Cashier
Stanbic IBTC Bank
09.2014 - 10.2023
Bank Clerk
Access Bank Plc
11.2012 - 07.2014
Higher National Diploma - Computer Science
Lagos State Polytechnic
Bachelor of Science - Banking And Finance
Lagos State University
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