Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

THANIYA RASAKUMAR

Ottawa,ON

Summary

Dynamic Administrative Assistant with proven expertise at Natural Resources Canada in task tracking and calendar management. Adept at generating insightful reports and fostering client relationships, I excel in enhancing team efficiency and ensuring project success. Fluent in English and Tamil, I bring a proactive approach to professional support and collaboration.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Administrative Assistant (AS-01)

NATURAL RESOURCES CANADA
01.2023 - Current
  • Managed calendars and agendas for Directors General and Directors.
  • Organized team tasks from ADMO for DGO initiatives.
  • Oversaw RCCEI Inbox and Access to Capital Inbox management.
  • Developed SOP for Access to Capital team task monitoring and completion.
  • Established task tracker system for Access to Capital team.
  • Collaborated with ADMO to ensure adherence to deadlines and requirements.
  • Compiled data into spreadsheets, generating reports to monitor team expenses.
  • Coordinated travel arrangements for DG and team members using HRG.

E-Commerce Agent

COSTCO WHOLESALE
01.2022 - 01.2023
  • Addressed member inquiries regarding orders and returns to ensure quick resolutions.
  • Coordinated with various departments to resolve customer issues promptly.
  • Provided guidance and recommendations to clients, enhancing service effectiveness.
  • Operated in a fast-paced call center environment, managing tight deadlines and shifting priorities.

Junior Financial Analyst (FI-01)

CORRECTIONAL SERVICES CANADA
01.2019 - 01.2020
  • Processed, reviewed, and monitored claims submitted by CSC employees.
  • Performed quality assurance verifications on documentation for accuracy.
  • Conducted research, analyzing and synthesizing data from diverse sources.
  • Maintained confidentiality and security while handling sensitive information.
  • Collaborated with stakeholders including TBS and various government departments.
  • Managed claims utilizing master spreadsheets through IFMMS and SMS systems.
  • Curated financial reports monthly to assist in forecasting and budgeting.
  • Executed record management tasks to ensure organized documentation.

Auxiliary Cashier

ZARA CANADA
01.2018 - 01.2019
  • Supervised training and onboarding of new cashiers and employees.
  • Processed orders and accepted payments via cash, credit, and debit card.
  • Developed standard operating procedure manual for new employees outlining daily responsibilities.
  • Demonstrated effective communication and customer service skills to enhance customer experience.
  • Utilized computerized sales system for transactions and customer assistance.
  • Managed inventory of archived records according to established records management practices.
  • Answered customer inquiries regarding products and services to ensure satisfaction.

Education

Introduction to Microeconomics & Macroeconomics, Accounting, Business Management & more

University of Ottawa & Algonquin College Courses
01.2020

High School Diploma -

Longfields-Davidson Heights S.S.
01.2014

Skills

  • Fluent in English and Tamil
  • Task tracking
  • Calendar management
  • Travel coordination
  • Report generation
  • Proficient in Microsoft Office suite
  • Financial report curation
  • Client relationship management
  • Superior professional support

Certification

  • Valid Reliability Status Security Clearance until 2029
  • Partially qualified in PM-02 pool / Selection Process Number 2022-SVC-EA-HQ-560831

References

References Available Upon Request

Timeline

Administrative Assistant (AS-01)

NATURAL RESOURCES CANADA
01.2023 - Current

E-Commerce Agent

COSTCO WHOLESALE
01.2022 - 01.2023

Junior Financial Analyst (FI-01)

CORRECTIONAL SERVICES CANADA
01.2019 - 01.2020

Auxiliary Cashier

ZARA CANADA
01.2018 - 01.2019

Introduction to Microeconomics & Macroeconomics, Accounting, Business Management & more

University of Ottawa & Algonquin College Courses

High School Diploma -

Longfields-Davidson Heights S.S.

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