Thanh Tam Huynh
Hospitality Management Graduate
Calgary,AB
Summary
Detail-oriented Hospitality Management graduate seeking a position as a Front Desk Clerk. Eager to leverage my education and experience in customer service, along with my strong attention to detail and organizational skills, to contribute to the efficiency and success of Hampton by Hilton
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
La Maison Simons
Calgary , AB
2021.07 - Current
- Provided exceptional customer service, handling inquiries, and assisting customers in product selection.
- Managed and organized merchandise displays, contributing to a visually appealing store layout.
- Processed transactions accurately, handled cash, and maintained a balanced cash register.
- Provided accurate information about products, prices and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assessed customer needs to provide assistance and information on product features.
Nail Technician
Clara Nails And Spa
Calgary , AB
2022.08 - 2023.11
- Provided professional nail services, including manicures, pedicures, and nail enhancements.
- Promoted additional services to existing clients in order to increase revenue.
- Managed appointments, maintained cleanliness of workstations, and adhered to safety and hygiene standards.
Food Server
Jugo Juice
Calgary , AB
2020.10 - 2020.12
- Ensured that all restaurant safety guidelines were followed at all times.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Greeted customers and provided friendly service.
- Performed cash register transactions accurately and efficiently.
Food Server
Tao Vietnamese Restaurant
Calgary , AB
2019.09 - 2020.02
- Welcomed and seated guests, ensuring a positive first impression and excellent customer service.
- Took and delivered customer orders promptly and accurately, maintaining a high level of satisfaction.
- Collaborated with the kitchen staff to ensure seamless communication and order accuracy.
- Handled payments, resolved customer concerns, and maintained a clean and organized work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
Diploma - Hospitality & Tourism Management
Southern Alberta Institute of Technology
Calgary, AB2021-05
BBA - Marketing
HUTECH University of Technology
Ho Chi Minh, Viet Nam2017-05
Skills
- Customer service excellence
- Effective communication
- Attention to detail
- Cash handling and transaction processing
- Problem-solving in a fast-paced environment
- Team collaboration
- Multitasking
- Experienced with Opera Property Management System
Affiliations
HOSPO 2021 event at SAIT
- Planned and executed project event at SAIT
- Showcasing effective teamwork, communication, and leadership skills
- Developed timelines, promoted through various channels, and successfully resolved on-site challenges, demonstrating strong organizational and problem-solving abilities.
Certification
- ProServe Liquor Training
Languages
English
Professional
Vietnamese
Native/ Bilingual
Timeline
Nail Technician
Clara Nails And Spa
2022.08 - 2023.11
Retail Sales Associate
La Maison Simons
2021.07 - Current
Food Server
Jugo Juice
2020.10 - 2020.12
Food Server
Tao Vietnamese Restaurant
2019.09 - 2020.02
Diploma - Hospitality & Tourism Management
Southern Alberta Institute of Technology
BBA - Marketing
HUTECH University of Technology
- ProServe Liquor Training
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