Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Cisco Networking and Wireless
Generic

Thanh Dat Ngo

Surrey,British Columbia

Summary

Motivated and customer-focused professional with a Diploma in Computer Information Systems (CIS) from Kwantlen Polytechnic University (KPU), seeking to leverage strong problem-solving, technical, and communication skills to transition into the Information Technology team at Electronic Arts (EA). Eager to apply academic knowledge and hands-on experience in a dynamic tech environment while continuing to grow and develop within the IT field.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Restaurant Food Server

Pho 37 Restaurant
09.2021 - Current
  • Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
  • Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
  • Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Increased sales significantly by upselling higher-end products to customers.
  • Enhanced customer satisfaction by providing attentive service and anticipating dining needs.

Cashier

No Frills
09.2020 - 09.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Education

Diploma - Computer Information Systems

Kwantlen Polytechnic University
05-2024

Skills

  • Programming: [ Java, C]
  • Database: [SQL, MySQL]
  • Operating Systems: [Windows, Linux]
  • Tools: [Visual Studio]
  • Networking: [Basic networking concepts, troubleshooting]

Languages

English
Full Professional
Vietnamese
Native or Bilingual

Certification

  • Cisco Certified Network Associate (CCNA) - Cisco Systems.

Timeline

Restaurant Food Server

Pho 37 Restaurant
09.2021 - Current

Cashier

No Frills
09.2020 - 09.2021

Diploma - Computer Information Systems

Kwantlen Polytechnic University

Cisco Networking and Wireless

INTERESTS
  • Technology & Gaming
  • Coding & Software Development
  • IT Troubleshooting & Systems Optimization
  • Problem-Solving Challenges (e.g., coding challenges, IT projects)

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Thanh Dat Ngo