Thanh Dat Ngo
Surrey,British Columbia
Summary
Motivated and customer-focused professional with a Diploma in Computer Information Systems (CIS) from Kwantlen Polytechnic University (KPU), seeking to leverage strong problem-solving, technical, and communication skills to transition into the Information Technology team at Electronic Arts (EA). Eager to apply academic knowledge and hands-on experience in a dynamic tech environment while continuing to grow and develop within the IT field.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Food Server
Pho 37 Restaurant
09.2021 - Current
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Enhanced customer satisfaction by providing attentive service and anticipating dining needs.
Cashier
No Frills
09.2020 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Diploma - Computer Information Systems
Kwantlen Polytechnic University
05-2024
Skills
- Programming: [ Java, C]
- Database: [SQL, MySQL]
- Operating Systems: [Windows, Linux]
- Tools: [Visual Studio]
- Networking: [Basic networking concepts, troubleshooting]
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Certification
- Cisco Certified Network Associate (CCNA) - Cisco Systems.
Timeline
Restaurant Food Server
Pho 37 Restaurant
09.2021 - Current
Cashier
No Frills
09.2020 - 09.2021
Diploma - Computer Information Systems
Kwantlen Polytechnic University
Cisco Networking and Wireless
INTERESTS
- Technology & Gaming
- Coding & Software Development
- IT Troubleshooting & Systems Optimization
- Problem-Solving Challenges (e.g., coding challenges, IT projects)