Thanh Dat Le
Toronto,ON
Summary
Committed Baker/Keyholder known for high productivity and efficiency in task completion. Specialized skills include dough preparation, cookies techniques, and inventory management. Excel in time management, teamwork, and adaptability, ensuring seamless kitchen operations and consistent product quality. Always looking forward to grow and develop further at Craig's Cookies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Baker / Keyholder
Craig's Cookies
Toronto, Ontario
11.2021 - Current
- Supervised store opening and closing operations in both FOH and BOH: preparation and cleaning process with high timely and safety standards, trained and supervised new employees on bakery operations, according to the Occupational Health and Safety Act of Ontario.
- Maintained accurate baking procedures: oven temperature, ingredient measurements, and product display, according to the established quality standard at Craig's Cookies.
- Experienced through multiple stores of Craig's Cookies: Yorkdale, Bayview, Church, and currently Union Station, proved adaptability and reliability in time management, teamwork, order handling, and outstanding customer service.
- Resolved and supported guests' responses and experiences in person and through phone calls, always maintaining a high rate of customer satisfaction.
- Participated in manager meetings to improve work efficiency, ethics, and environment for the working crew, and made adjustments to facilitate the operational process for the manager team. Successfully carried out the 'Zero Tolerance to Gossip' project to promote professionalism in the workplace.
- Monitored employee performance to ensure adherence to company policies and procedures.
Intern Student Supervisor
The Local Cafe and Restaurant
Toronto, Ontario
08.2021 - 12.2021
- Participated in developing knowledge and skills of customer service, barista, and restaurant for new students and team members with a course passing rate of 100%.
- Assisted with event planning, support, and execution of virtual and in-person engagements at the Event Center of Centennial College.
- Reported directly to the management team to receive day-to-day tasks and updates, and maintained ingredient storage through a daily Microsoft Excel sheet update.
- Interacted with customers in person and by phone to provide information, make reservations, and deal with complaints, and maintained a satisfaction rate of 90%.
- Demonstrated leadership and adaptability by ensuring a safe and healthy workplace for co-workers, students, and customers during the high-risk and post-pandemic period of COVID-19.
- Collaborated with team members to create content for website pages and social media platforms.
Education
Diploma - Hospitality - Hotel Operations Management
Centennial College
Toronto, ON04-2022
Skills
- Customer Service
- Management
- Inventory Control
- Training and mentoring
- Technical skills: Microsoft Office, Computer,
Certification
- Food handler
- First Aid/C.P.R
- Smart Serve
References
References available upon request.
Timeline
Baker / Keyholder
Craig's Cookies
11.2021 - Current
Intern Student Supervisor
The Local Cafe and Restaurant
08.2021 - 12.2021
- Food handler
- First Aid/C.P.R
- Smart Serve
Diploma - Hospitality - Hotel Operations Management
Centennial College
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