Thanh Son
San Jose
Summary
Compassionate people person skilled at managing financial transactions, patient records, and supporting overall office operations for high-volume daily customer interactions. Experienced providing frontline service resolving account and insurance queries in fast-paced settings requiring adaptability, meticulous documentation, calmly addressing urgent needs, and maintaining composure under pressure. Core strengths in patient/client communications, attention to detail, cash management, adapting new systems seamlessly, and coordinating packed schedules smoothly across supportive administrative roles.
Overview
4
4
years of professional experience
Work History
Front Desk Medical Receptionist
Orthopedic And Surgical Specialty
10.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Verified and updated demographic and other personal information for clients with respect to personal Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
Dental Assistant Trainee and Front Desk
Thuy Mai Nguyen Dental Office
11.2020 - 12.2021
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Supported office efficiency by performing basic administrative duties, including answering phones, replying to emails and answering patient inquiries.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Supported office efficiency by answering phones, replying to emails and answering patient inquiries.
Cahier
Loving Hut Vegan Restaurant
10.2019 - 04.2020
- Make payment through card, cash and apple pay to complete customer purchases.
- Be able to calculate and return change depending on amount of money.
- Collected and authorized payments of guests.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Restocked and organized merchandise in front lanes.
Education
Associate Degree For Transfer (CCC) - Business Administration And Management
Mission College
Santa Clara, CA12.2024
High School Diploma -
Piedmont High School
Piedmont, CA10.2019
Skills
Dental Assistant trainee:
- Teamwork and Collaboration
- Preliminary Impressions
Cashier:
- Teamwork and helping other co-workers
- Return and Exchange Processing
- Payment Processing
Front desk receptionist:
- Check-In Management
- Intake Form Processing
- Payment Collection
- Organization and Time Management
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Timeline
Front Desk Medical Receptionist
Orthopedic And Surgical Specialty
10.2022 - Current
Dental Assistant Trainee and Front Desk
Thuy Mai Nguyen Dental Office
11.2020 - 12.2021
Cahier
Loving Hut Vegan Restaurant
10.2019 - 04.2020
Associate Degree For Transfer (CCC) - Business Administration And Management
Mission College
High School Diploma -
Piedmont High School
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