Thanh Nguyen
Squamish,British Columbia
Summary
Productive and skillful room attendant with housekeeping experience at a 4 stars resort. Passionate about delivering top quality services to every guest and building positive working relationships. Looking forward to be a part of successful housekeeping team at Delta Hotels Vancouver.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Room Attendant
The Westin Resort & Spa Whistler
09.2021 - Current
- Efficiently managing the time to accomplish assigned rooms.
- Accurately cleaning under high-pressure environment to ensure everything is ready when the guests check-in.
- Maintaining the hotel’s standards in terms of cleanliness and services at all times.
- Building a trustworthy and empathetic with the guests during the service.
- Comprehension of safeties at workplace and deliver to every members within the team.
Server
Kaze Sushi Restaurant
11.2021 - 02.2022
- Noticing and welcome the guest in a professional manner.
- Efficiently taking orders and serving aromatic and flavorful dishes.
- Building an unforgettable and repsectful conversation with the guest.
Team Member
Tim Hortons
12.2020 - 08.2021
- Greeting and welcoming the guest in a courteous manner.
- Calmly handling orders in rush hour to ensure top quality experience for the guest.
- Maintaining the restaurant spotless by efficient cleaning.
- Ensure every guest meet their satisfaction when leaving the restaurant.
Event Server
Centennial College Event Centre
01.2021 - 04.2021
- Learned how to serve food and beverage in a professional manner
- Learned how to do check in, check out and walk-in guest
- Participated in training videos and mock scenarios to practice customer service skill.
Server
The Local Café and Restaurant
01.2020 - 03.2020
- Accurately took beverage order, assisted dietary and special request from the guests
- Greeted guest, making reservation and answered the phone call in a professional manner.
Education
Diploma – Hospitality – Hotel Operation Management - Hotel Operation Management
School of Hospitality, Tourism And Culinary Arts, Centennial College
08.2021
Skills
- Teamwork
- Cleaning techniques
- Hazardous chemical training
- Health and safety compliance
- Housekeeping knowledge
- Time Management
Certification
- Smart Serve.
- First Aid & CPR.
- Traincan Food Handler’s.
Professional Highlights
- Reliably working in a fast-paced environment.
- Fluently in speaking and writing English, Vietnamese.
- Efficient time management.
- Using POS system fluently.
- Delivering
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Server
Kaze Sushi Restaurant
11.2021 - 02.2022
Room Attendant
The Westin Resort & Spa Whistler
09.2021 - Current
Event Server
Centennial College Event Centre
01.2021 - 04.2021
Team Member
Tim Hortons
12.2020 - 08.2021
Server
The Local Café and Restaurant
01.2020 - 03.2020
Diploma – Hospitality – Hotel Operation Management - Hotel Operation Management
School of Hospitality, Tourism And Culinary Arts, Centennial College
- Smart Serve.
- First Aid & CPR.
- Traincan Food Handler’s.
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