Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Thanh Long Dinh

Garden Grove

Summary

I have been passionate about selling cars for over four years, and each day I find joy in what I do. I believe in providing my customers with nothing less than world-class service, treating each individual with the utmost care and respect. I am committed to continuous self-improvement, striving to enhance both my skills and my career. My goal is to not only meet my clients’ needs but to exceed their expectations, ultimately becoming the best version of myself for those I serve.

Overview

6
6
years of professional experience

Work History

Car Sales Associate

Audi Denver
10.2022 - 04.2025
  • Achieved consistent monthly sales targets, exceeding them by an average of 20%.
  • Built and maintained strong client relationships, resulting in a 90% customer retention rate.
  • Conducted product demonstrations and test drives, effectively communicating vehicle features and benefits.
  • Collaborated with the finance team to secure financing options for customers.
  • Led sales training sessions for new hires, contributing to the development of a high-performing sales team.
  • Actively participated in ongoing product training sessions to remain knowledgeable about current models and industry trends.
  • Participated in community outreach events as a representative of the dealership to foster positive relationships within the local area.

Waiter

Boulder Teahouse
01.2021 - 08.2022
  • Provided exceptional service to upscale clientele, ensuring an unforgettable dining experience.
  • Demonstrated strong product knowledge, offering recommendations and answering customer inquiries.
  • Managed a section with high customer turnover, consistently achieving high customer satisfaction scores.
  • Trained and mentored new waitstaff, emphasizing the importance of attention to detail and service excellence.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Customer Service Representative/Car Salesperson

Autonation Chevy North
07.2019 - 12.2020
  • Resolved customer inquiries and issues promptly and professionally, maintaining a 95% customer satisfaction rate.
  • Handled a high volume of calls and emails, demonstrating strong communication and problem-solving skills.
  • Collaborated with cross-functional teams to ensure swift resolution of customer concerns.
  • Assisted in developing and implementing improved customer service processes, leading to efficiency gains.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Legacy High School
Broomfield Colorado
05-2016

Skills

  • Excellent communication and interpersonal skills
  • Proven leadership abilities
  • Strong customer service orientation
  • Sales and negotiation expertise
  • High attention to detail
  • Problem-solving and conflict resolution
  • Team player and mentorship
  • Proficient in CRM software and MS Office Suite
  • Strong negotiation
  • Goal oriented

Languages

Vietnamese
Native or Bilingual

Timeline

Car Sales Associate

Audi Denver
10.2022 - 04.2025

Waiter

Boulder Teahouse
01.2021 - 08.2022

Customer Service Representative/Car Salesperson

Autonation Chevy North
07.2019 - 12.2020

High School Diploma -

Legacy High School

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Thanh Long Dinh