Thanh Lerynne
Whittier
Summary
With more than 10+ years’ experience in hospitality, working for multiple exotic resorts, hotels and residential buildings in Southeast Asia and North America. Knowledge and familiarity with many building and hotel management software like Yardi, Building link, Opera. Looking to be a part of your team
Overview
13
13
years of professional experience
Work History
Uber Driver
Uber
Los Angeles
03.2025 - Current
Residential Concierge
101 Ocean Ave HOA
Santa Monica
06.2024 - 02.2025
- Assisted residents with day-to-day inquiries and service requests.
- Coordinated deliveries for package, groceries, food and mails for residents efficiently.
- Managed access control and building security for resident safety.
Delivery Driver
Sweetflower
Westwood
12.2022 - 05.2024
- Delivered products efficiently to customer locations across designated routes.
- Inspected vehicles daily to ensure optimal safety and performance standards.
- Communicated effectively with customers regarding delivery schedules and updates.
Residential Concierge
Alina DTLA
Los Angeles
07.2022 - 12.2022
- Assisted residents with day-to-day inquiries and service requests.
- Coordinated deliveries and service appointments for residents efficiently.
- Managed access control and building security for resident safety.
- Maintained communication with property management regarding resident concerns.
Residential Concierge
The Radian Boston
Boston
03.2020 - 06.2022
- Assisted residents with day-to-day inquiries and service requests.
- Managed access control and building security for resident safety.
- Assisted with package delivery, food delivery, mails, organizing mail room and pickup for tenants.
Front Desk Receptionist
Millennium Bostonion Boston Hotel
Boston
03.2017 - 01.2020
- Greeted guests warmly and assisted with check-in and check-out processes.
- Coordinated reservations and maintained accurate booking records.
- Handled guest complaints with professionalism and offered solutions promptly.
- Maintained cleanliness and organization of the front desk area.
- Collaborated with housekeeping to ensure room readiness for arrivals.
- Processed payments and managed cash handling procedures efficiently.
Front Desk Agent
Intercontinental Hotels Group
Da Nang
02.2013 - 06.2016
- Greeted guests warmly and ensured smooth check-in and check-out processes.
- Handled guest inquiries and resolved issues promptly and professionally.
- Assisted in maintaining cleanliness and organization of the front desk area.
- Collaborated with housekeeping to ensure timely room readiness for arrivals.
- Provided information about hotel amenities, services, and local attractions to guests.
Education
Bachelor of Tourism Management - Tourism And Hospitality Management
Duy Tan University
Da Nang, Vietnam09-2013
Skills
- Package delivery coordination
- Time management
- Effective communication
- Problem solving
Timeline
Uber Driver
Uber
03.2025 - Current
Residential Concierge
101 Ocean Ave HOA
06.2024 - 02.2025
Delivery Driver
Sweetflower
12.2022 - 05.2024
Residential Concierge
Alina DTLA
07.2022 - 12.2022
Residential Concierge
The Radian Boston
03.2020 - 06.2022
Front Desk Receptionist
Millennium Bostonion Boston Hotel
03.2017 - 01.2020
Front Desk Agent
Intercontinental Hotels Group
02.2013 - 06.2016
Bachelor of Tourism Management - Tourism And Hospitality Management
Duy Tan University