Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Thang Luu

San Jose,CA

Summary

Experienced Content/Policy Analyst with a track record of dependability and leadership. Fun team player, who understands the importance of quality control, project management principles, customer-focus approach, and effective communication in the success of a winning team.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Worldwide Developer Relation - Content Governance

Apple Inc
07.2016 - Current
  • Developed comprehensive documentation to effectively improve processes & workflows
  • Subject matter expert on App Store business models/guidelines, gaming, AR/VR/AI related contents & Trust and Safety/Fraud investigation.
  • Collaborated with engineers to write & improve testing/operational tools
  • Independently and comprehensively tested user flows and functionalities
  • Collaborated directly with cross-functional teams on complex issues that require in-depth investigation
  • Participated in quality control investigations and auditing processes
  • Provided detailed technical and operational direction in project challenge/roadmap, maintain backlogs, consistently meeting deliverables and ensuring operational efficiency.
  • Led global team of 12+ analysts, performed training and routine meeting updates.

Quality Analyst

Apple Inc
05.2015 - 07.2016
  • Performed various metrics into training AI/software for optimizing return results
  • Performed technical analysis to determine trends, signals, and built better tools to improve overall search performance
  • Investigated variances, performed root-cause analysis, and documented corrective actions to resolve complications
  • Developed and implemented comprehensive quality assurance program to guarantee products met safety and quality standards
  • Administered weekly internal quality audits and assessed results to inform correct action measures.

Quality/ Policy Content Analyst

Youtube Inc
05.2014 - 05.2015
  • Monitored product monetization, policy disputes, and language specialty
  • Triaged over 99% of high-risk & and event-related contents
  • Worked with engineers in creating new/improved features of content.
  • Worked with product managers, engineers and application designers, to help evaluate, and improve product features
  • Part of quality team in creating YouTube Kids.

Education

Master of Science - Entrepreneurship in Applied Technologies

University of South Florida
Tampa, FL
06.2013

Bachelor of Science - Entrepreneurship- Strategic Planning & Management

Asia Pacific International University
Thailand
06.2010

Skills

  • Knowledge of Digital Content's Policy/Quality, Trust & Safety
  • Knowledge of Software Quality Assurance
  • Knowledge of IOS Software Development
  • Knowledge of Agile/Hybrid methodologies
  • Experience in Speech Recognition Software
  • Experience in SQL & Tableau
  • Experience in Microsoft Office Suites
  • Experience in Wrike, Slack, Quip, Radar, Zoom, and WebEx
  • Great presentation skills
  • Scripting Language: Python
  • Multi-lingual in Vietnamese, Thai, and English

Certification

  • 2023, Google IT Automation w/ Python
  • 2022, Project Management Professional (PMP)

Timeline

Worldwide Developer Relation - Content Governance

Apple Inc
07.2016 - Current

Quality Analyst

Apple Inc
05.2015 - 07.2016

Quality/ Policy Content Analyst

Youtube Inc
05.2014 - 05.2015

Master of Science - Entrepreneurship in Applied Technologies

University of South Florida

Bachelor of Science - Entrepreneurship- Strategic Planning & Management

Asia Pacific International University

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Thang Luu