Thang Huynh
surrey,BC
Summary
I gained valuable customer service experience working in various restaurants, where I thrived in fast-paced environments, and consistently ensured guest satisfaction through attention to detail and quick problem-solving. Developed strong communication skills by interacting with a diverse range of customers, and supporting team operations. Experienced Cashier skilled in providing good customer service in fast-paced retail settings and in payment processing .
Overview
3
3
years of professional experience
Work History
Server
Pho Hoa + Jazen Tea
Surrey, BC
08.2023 - Current
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Stayed informed about daily specials, new menu items, promotions.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Customer Service Cashier
Viet Flavour Restaurant
Vancouver, British Columbia
06.2022 - 10.2022
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Education
One-Year Hospitality Management Co-op Diploma - Hospitality Management
Cornerstone International Community College
Vancouver, BC09-2024
High School Diploma -
Clayton Height Secondary School
Langley, BC07-2023
Skills
- Food and beverage management
- Food sales and promotion
- Menu item recommendation
- Table setting knowledge
- Customer relationship management (CRM)
- Financial overage analysis
- Loyalty Programs Promoting
- Trained in Point-of-sale systems
Curriculum
- Management of Food and Beverage Operations - HM 02
- Basic of food production - functions and principles.
- Cause and ways to prevent food-borne illness in production and food service.
- Nutrition concerns and obligations by commercial and non-commercial food and beverage establishment.
- Managing Housekeeping Operations - HM 07
- Planning and Organizing the Housekeeping Department.
- Managing an On-Premises Laundry.
- Beds, Linens and Uniform.
Affiliations
- Love to working out, outdoor activities, and play sports.
- Interest to music and used to play at orchestra school concert.
- Enjoy climbing, sightseeing, and exploring new mountains and natural places.
Timeline
Server
Pho Hoa + Jazen Tea
08.2023 - Current
Customer Service Cashier
Viet Flavour Restaurant
06.2022 - 10.2022
One-Year Hospitality Management Co-op Diploma - Hospitality Management
Cornerstone International Community College
High School Diploma -
Clayton Height Secondary School
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