Thando Musango
Edmonton,AB
Summary
I am a very motivated worker when it comes to my duties. I am committed to my work. My work ethic is fulfilled with great excellence. I would be honored to be able to obtain a full time job here. I have 9 years of experience and a solid background in the Customer Service Representative field. Highly skilled at meeting the needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Overview
9
9
years of professional experience
Work History
Coordinator
ZCUSA
01.2022 - 02.2025
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
Server/ Bartender/ Bottle Service
VP Kitchen & Lounge
09.2024 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server/ Bartender/ Bottle Service
Suya Hause
06.2023 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/ Bartender
Boston Pizza
05.2021 - 04.2023
- Checked identification of customers to verify age requirements needed to purchase alcohol
- Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies
- Interacted with guests and created a warm and welcoming experience to customers
Bartender
Zimbabwe Cultural Society Of Alberta
04.2017 - 07.2022
- Checked identification of customers to verify age requirements needed to purchase alcohol
- Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies
- Made product recommendations to customers based on preference, food pairings and special promotions
Food Service Aide
CAPITAL CARE
01.2020 - 05.2022
- Company Overview: Nursing Home
- Provides meal service to residents, staff, and other customers in accordance with approved standards, departmental policies, procedures and time schedules
- Delivers and collects food dish carts
- Processes soiled dishes and utensils; cleans equipment and serving areas
- Performs other related duties
- Nursing Home
Crew Member Team Leader
McDonald's
07.2016 - 03.2021
- Cashier, window, beverages and desserts as product productions (bdap), presenting, and kitchen
- Monitored employee productivity and provided constructive feedback and coaching
- Maintained work environments that encourage compliance with safety laws and employment guidelines
- Assessed individual team member abilities and aptitudes, incorporating into shift duties to promote happy employees and effective workflows
- Decreased safety accidents by closely monitoring coworkers while they worked
Volunteer
Zimbabwe Cultural Society Of Alberta
06.2017 - 12.2019
- Keep facilities organized, clean and well-maintained to best meet program needs
- Assisted with serving food and bingo games at Zcusa events to provide a smooth and enjoyable experience for the seniors with different disabilities
- Taught simple workout classes for the seniors to participate in
- Emailed information and reminders regarding upcoming volunteer opportunities to community leaders and civic groups
- Assisted in the Zimbabwean Embassy Consulate visits to Edmonton when invited on behalf of the community to help those in need of a passport and identification paperwork
- Helped run the Zimbabwean station during the Heritage days
Lunch Supervisor
Dr. Donald Massey School
09.2015 - 06.2016
- I supervised students from grades one to five, during their lunch hour in Edmonton, Alberta
- Escorted students to and from the lunchroom, lockers and nurse's office as necessary
- Familiarize students with and enforce appropriate behavioral guidelines and consequences for lunchroom and recess periods
- Supervised students on the playground through observation and monitoring, keeping close physical proximity
- Assisted students in opening lunch bags and beverage containers
Education
Diploma - NURSING
Norquest College
Edmonton, AB06-2025
BBA - Business
University Of Alberta
Edmonton, AB04.2022
Skills
- Ambitious
- Determined
- Reliable
- Outgoing
- Friendly
- Optimistic
- Hardworking
- Time management
- Conflict resolution
- Friendly, positive attitude
- Problem resolution
Accomplishments
- Recognized as Employee of the month for outstanding performance and team contributions.
- Granted a certificate for completing a suicide prevention course.
- Received honors in high school for scoring 80 percent and higher in all my classes.
- Received an award for volunteering with seniors in my community.
- Received multiple scholarships from Africa Centre for young adults in post secondary.
Timeline
Server/ Bartender/ Bottle Service
VP Kitchen & Lounge
09.2024 - 01.2025
Server/ Bartender/ Bottle Service
Suya Hause
06.2023 - 12.2023
Coordinator
ZCUSA
01.2022 - 02.2025
Server/ Bartender
Boston Pizza
05.2021 - 04.2023
Food Service Aide
CAPITAL CARE
01.2020 - 05.2022
Volunteer
Zimbabwe Cultural Society Of Alberta
06.2017 - 12.2019
Bartender
Zimbabwe Cultural Society Of Alberta
04.2017 - 07.2022
Crew Member Team Leader
McDonald's
07.2016 - 03.2021
Lunch Supervisor
Dr. Donald Massey School
09.2015 - 06.2016
Diploma - NURSING
Norquest College
BBA - Business
University Of Alberta
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