Thandiwe Msimanga
Edmonton,AB
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
QIL
03.2020 - 04.2023
- Applied strong leadership talents and problem-solving skills to maintain 100 % team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Boosted team performance by developing customer service training materials and conducting service training.
- Solicited customer feedback to identify and improve on areas of weakness.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
Supervisor
Horizon North Camps & Catering
01.2018 - 03.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Education
No Degree - Millwright Apprentice
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON01.2018
Some College (No Degree) - Community Service Worker
Trios College
Kitchener, ONSkills
- Health and Safety Compliance
- Organize Work Schedules
- Cleaning and Sanitation
- Administrative Oversight
- Safety Risk Assessment
- Team Performance Management
- Resolve Complaints
- Improving Employee Engagement
- Maintain Records
- Corrective Actions
- Staff Training
- Disciplinary Action
- Quality Assurance and Control
- Quality Assessments
- Hazardous Chemicals
- Employee Performance Reviews
Accomplishments
- Supervised team of 100 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with a team of 50 in the development of JHA.
- Documented and resolved team members conflicts which led to positive work environment.
Certification
Supervisor Surface Level 1
Millwright Apprenticeship Level 1
CSTS-09
H2S alive
Standard First-Aid-Level C-CPR/AED
Whims
OSSA
CSTS-09
Currently working towards my NCSO-Principles of Health and safety Management,Leadership for Safety Excellence,Prime Contractor,Legislation Awareness,
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Supervisor
QIL
03.2020 - 04.2023
Supervisor
Horizon North Camps & Catering
01.2018 - 03.2020
No Degree - Millwright Apprentice
Conestoga College Institute of Technology And Advanced Learning
Some College (No Degree) - Community Service Worker
Trios College
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