Thandie Ocansey
Brampton,ON
Summary
Results-driven student with experience in sales, supervision, team leadership, and customer service. Skilled in teamwork, time management, and process improvement. Adept at providing valuable ideas to optimize daily operations. Seeking a role that offers opportunities to grow and acquire new skills. Experienced Supervisor with a strong track record in managing operations, leading projects, and driving quality control. Known for collaborating with management to achieve goals and overseeing employee efforts to ensure performance growth and efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cahier/supervisor lead
Giant Tiger
09.2023 - Current
- Managed product transactions, processed orders, and entered them accurately into the POS system
- Greeted guests in a courteous and friendly manner and resolve customer conflicts promptly
- Maintained positive customer relationships for repeat business
- Handled and organized a large amount of cash - operated cash register, balanced cash, etc
- Maintained, sanitized and organized inventory to ensure an efficient layout for customer accessibility and satisfaction
- Monitored inventory levels at the point of sale, coordinating with the stock team to prevent stockouts and shrinkage, which contributed to a [X]% reduction in loss prevention incidents
- Championed the rollout of new store policies and promotions, collaborating with management to implement strategies that increased sales by [X]% and boosted overall store performance
- Trained and coached cashiers in advanced problem-solving techniques, enhancing their ability to handle high-volume transactions and difficult customer interactions with professionalism and efficiency
- Coordinated with other departments to ensure that all necessary tasks were completed before closing, including cleaning, stocking, and the preparation of promotional displays for the following day
- Collaborated with the opening team to ensure a smooth transition between shifts, providing a detailed handoff of tasks, financial data, and any issues requiring attention for the next day
Camp Counselor
TCDSB FOCUS ON YOUTH
06.2022 - 08.2023
- Supported Camp Leads in the development of activities that developed children's physical, emotional and social growth through planning and developing new positive programs for campers
- Coordinated indoor and outdoor activities for children
- Developed activities to keep children engaged
- Maintained a clean and safe environment
- Guided children's social and behavioral development
- Planned meals and snacks to fulfill nutritional needs
- Clean, sanitize and maintain a safe environment for the campers
- Offer people support and guidance as they work toward their personal and professional goals
Education
Bachelor of Arts - Political science (Honors)
York University
09-2023
OSSD - Ontario Secondary school Diploma (Honors)
Father Henry Carr C.S.S.
06-2023
Skills
- Collaborative abilities
- Time regulation/management
- Communication skills (written and oral)
- Leadership
- Problem-solving
- Mentorship for youth
Certification
- Ontario Secondary School Diploma (Honors), 06/01/23
- Level C CPR training, 09/01/23
- Mandatory WHMIS training, 09/01/23
- Ontario 4 steps to safety training, 09/01/23
References
References available upon request.
Timeline
Cahier/supervisor lead
Giant Tiger
09.2023 - Current
Camp Counselor
TCDSB FOCUS ON YOUTH
06.2022 - 08.2023
Bachelor of Arts - Political science (Honors)
York University
OSSD - Ontario Secondary school Diploma (Honors)
Father Henry Carr C.S.S.