Thandi Ndiweni

Covering the Front Reception Desk:

Answering the phone, take messages, maintain contact lists and redirect calls and emails to appropriate offices

- Accessing and responding to voice mail, e-mail, in a timely manner.

• - Answering and directing all in person or phone inquiries with professionalism.

- Provide general support to visitors.

- Responding to general inquiries efficiency and with politeness.

- Cultivating a supportive and inclusive work environment by having a smile, greet clients and set a positive office atmosphere.

- Scheduling, monitoring and confirming client appointments and taking clients on the tour of our warehouse.

• Provide clerical support functions which includes but not limited to:

- Receiving packages, parcels and letters from UPC and other mailing services and distributing to the appropriate staff member.

- Records Management (Photocopying, filing, labeling, mailing ( Date stamping, sorting, and distribution of incoming and outgoing mail daily from Canada Post) ...etc

- Maintenance and management of files and boxing up archived files.

• Maintaining a working knowledge of all software applications required to carry out functions of job. Utilize current technology to carry out functions of my job, which have included:

- Operate office equipment, such as photocopier, printers etc.

- Salesforce

- Microsoft 360 ( Excel, Word, PowerPoint, OneNote... etc)

- Square ( For processing payments )

- Ontario Citizen Direct mail ( to access HRF payments. )

• Organize and take the bank deposits and fill in all the necessary paper work to account for it. Maintain confidentiality at all times.

• Keeping and maintaining a high level of accountability through measurable outcomes such as setting out timelines and goal settings.

• Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies

- Monitoring, stocking and distribution of office supplies.

• Report any necessary maintenance for office equipment such as the printer or wifi box or safety requirements to maintenance.

- Comply with provincial and County occupational health and safety legislation, regulations, policies and procedures.

• Develop, cultivate and maintain good working relationships with other office staff and clients which may include:

- Knowing and complying with all office procedures.

- Attending staff meetings present, attentive and engaging

- Participating in team activities with willingness and an open mind.

- Participating in issue resolution and consider others in factoring solutions.

- Assisting where needed, may it be that we are short staffed and/or in emergency situations and other staff on holiday.

• Perform other duties that may be assigned or where l notice my coworker needs assistance.

As with all roles within Redwood Park Communities, every employee is responsible to create an environment and interaction with

the clients that fosters safe, affordable, hopeful community.

Client Service & Support

• As the RPC first point of contact, I engage with clients, partners and agencies in a manner aligned with the values of RPC.

• Responding to client inquiries, both from individuals and internal and external agencies

• Send necessary information to the families to select and secure their furniture from the website.

• Arrange for payment methods, such as e-transfers, EFT, invoices, and other payment options such as the square.

• Resolve client or agency complaints and issues.

• Follow up with recipients post-delivery to ensure all is as expected.

• If appropriate, request stories and testimonials from clients to support the on-going success and development of the Furniture Bank and to use on our social media sites.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Inventory Management

• Lift, move and direct furniture to store inventory in the correct areas of the warehouse

• Keep the warehouse organized

• Pull orders from the warehouse

• Place packaged items in the appropriate area

• Coordinate the physical shipping process

• Perform loading or packing duties when necessary

• Follow workplace safety standards

Administrative Support

• Handling office tasks, such as filing, generating reports, agency invoice creation

• Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.

• Ensure information about FB financial transactions are sent to necessary departments

• Providing real-time scheduling support by booking appointments and preventing conflicts

• Maintain accurate inventory lists and photos on the Furniture Bank Client webpage

• Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.

• Ensuring all loss prevention programs are implemented to standard
• Ensuring all cashier/merchandising staff comply with all guidelines, standard of housekeeping and image are maintained

• Supporting the GM in managing the operations and staff of the restaurant; including execution of all company policies, procedures, programs, and systems

• Member of the storefront team, first contact with customers, to take orders and process them in a fast and efficient manner

• Making outbound calls on behalf of Capital One Bank, resolving customer complaints, answering client questions and up selling add-on products