Thandeka Sibanda
Vancouver,British Columbia
Summary
I am a highly professional individual with a solid experience in administration, customer service, and hospitality. I use a dynamic and results-oriented approach to ensure customer satisfaction. I have worked in reception and clerical positions, where I have demonstrated my ability to plan, solve problems, and multitask in busy environments, making sure that everything runs smoothly and efficiently. I have excellent skills in communicating with customers, handling issues, and using various software tools. Moreover, I am very dependable and dedicated to providing high-quality support to clients and coworkers. I have a strong work ethic, flexibility, and great interpersonal skills, which make me capable of working well both on my own and in a team. I am also adept at quickly mastering new skills and processes, ensuring that I am always up-to-date with the best practices.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Legae Acadeemy
07.2022 - 12.2022
- Routed incoming mail and messages to relevant personnel without delay.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained business office inventory and equipment by checking stock for needed supplies
- Completed basic bookkeeping and document filing.
IT Intern
Legae Academy
01.2022 - 07.2022
- Supported IT teams in maintaining company hardware and software systems.
- Assessed error root causes, aiding diagnostic checks and performance investigations.
- Assisted team and end-users with hardware and software configuration, setup and troubleshooting to maintain system functions.
- Responded to user requests for service by troubleshooting problems and helping to develop solutions.
- Collaborated with superiors to escalate problem resolution, filtering inquiries to appropriate technology professionals.
- Developed knowledge of databases and applications to provide subject matter expertise.
Receptionist Intern
Wessels General Dealer
08.2021 - 05.2022
- Updated and recorded customer or client information to maintain accounts.
- Developed and maintained current spreadsheets for tracking and analysis of office data.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Organized, maintained and updated information in computer databases.
- Sorted incoming mail and directed to correct personnel each day.
- Processed payments and updated accounts to reflect balance changes.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Handled conference room scheduling and collaborated with meeting organizers on logistics.
Red Cross Volunteer
Botswana Red Cross Society
01.2018 - 11.2021
- Enhanced disaster response capabilities by participating in training sessions and workshops.
- Implemented and developed programs to address poverty and inequality.
- Optimized resource distribution by maintaining accurate records of supplies needed for various disaster scenarios.
- Organized the collection and distribution of over 100 winter tracksuits for children living in impoverished areas
- Improved overall efficiency of response efforts through regular review and analysis of operational procedures for potential improvements.
Intern Engineer
Stefanutti Stocks Botswana
02.2020 - 10.2020
- Implemented new strategies to reduce costs and improve efficiency of engineering team.
- Analyzed and interpreted customer requirements to develop engineering solutions.
- Prepared bid proposals for presentation to potential clients under supervision of senior engineer.
- Enhanced project efficiency by streamlining communication between team members and management.
- Maintained a safe working environment by adhering to safety protocols during all stages of project development.
- Created 3D models from 2D drawings.
- Assisted senior engineers and management with clerical duties to keep department functioning and workflows running smoothly.
- Participated in failure analysis and debugging report activities.
- Demonstrated adaptability by successfully managing multiple tasks simultaneously while meeting tight deadlines under pressure.
Academic Mentor
Legae Academy
01.2019 - 03.2020
- Helped students develop organizational, time management and study skills.
- Facilitated peer tutoring sessions to encourage collaborative learning among students.
- Counseled individuals to help overcome personal, social or behavioral problems affecting educational situations.
- Maintained accurate and complete student records required by school policies and administrative regulations.
- Aided in school room and class assignments.
- Established and supervised peer-counseling and peer-tutoring programs.
- Compiled and studied educational information to assist individuals in determining academic objectives.
- Directed and participated in recruitment and enrollment activities.
- Referred students to various programs based on interests, aptitudes or educational assessments.
Cashier
Merits Tuition Centre
01.2019 - 11.2019
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Intern
Lobtec Solutions
04.2018 - 01.2019
- Supported various program activities, assisting with administrative tasks.
- Assisted in routine research, investigations and special projects to support work of assigned department.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Created status reports on operational activities. Created content for social media platforms to engage and connect with target audiences.
- Developed and monitored social media content to create engagement and followers.
- Tracked social media content and delivered results to appropriate stakeholders.
- Helped maintain applicant tracking systems and recruiting metrics.
- Implemented strategies to take advantage of new opportunities.
Education
BA in Applied Science - Computer Engineering
The University of British Colombia
Vancouver, BC05.2027
High School Diploma -
Legae Academy
Gaborone, Botswana11.2021
Skills
- Knowledgeable about UBC campus, Greater Vancouver area, and local tourist attractions
- Bookkeeping Support
- Call Answering and Routing
- Business Correspondence
- Office Supply and Inventory Management
- Meticulous and Organized
- Computer Proficiency
- Customer Complaint Resolution
- Good communication and Interpersonal Skills
- Willingness to Learn
- Customer Service-Oriented
- Documentation and Reporting Multitasking and Prioritization
- Strong Work Ethic
- Research and,Data Analysis
- Problem-Solving
- Goal-driven
Languages
English
Native or Bilingual
Ndebele
Native or Bilingual
Setswana
Full Professional
Hobbies and Interests
Reading, Golfing, Enthusiastic Pianist, Social Impact, Equity and Diversity. Advocate for Climate Change, Poverty Annihilation and Wholistic Independence in African countries
Timeline
Front Desk Receptionist
Legae Acadeemy
07.2022 - 12.2022
IT Intern
Legae Academy
01.2022 - 07.2022
Receptionist Intern
Wessels General Dealer
08.2021 - 05.2022
Intern Engineer
Stefanutti Stocks Botswana
02.2020 - 10.2020
Academic Mentor
Legae Academy
01.2019 - 03.2020
Cashier
Merits Tuition Centre
01.2019 - 11.2019
Intern
Lobtec Solutions
04.2018 - 01.2019
Red Cross Volunteer
Botswana Red Cross Society
01.2018 - 11.2021
BA in Applied Science - Computer Engineering
The University of British Colombia
High School Diploma -
Legae Academy
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