Thandeka Khumalo
Montreal,Quebec
Summary
Dynamic sales associate with a proven track record at Taqquip Technologies, excelling in customer service and teamwork. Enhanced customer loyalty by resolving complaints and building rapport. Efficiently handled cash transactions, minimizing discrepancies. Recognized for problem-solving and multi-tasking, consistently exceeding expectations and contributing to store performance improvements.
Overview
2
2
years of professional experience
Work History
Sales Associate
Taqquip Technologies
09.2024 - 07.2025
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Built relationships with customers to encourage repeat business.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
Customer Service Cashier
Amacultures Investments
06.2023 - 07.2024
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
No Degree - PSW
Burnhamthorpe College
Etobicoke, ON01-2024
Customer Service - Customer Service
Educare College
Harare Zimbabwe11-2018
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Cash handling
- Problem-solving
- Multi-tasking strength
Languages
English
Professional Working
Timeline
Sales Associate
Taqquip Technologies
09.2024 - 07.2025
Customer Service Cashier
Amacultures Investments
06.2023 - 07.2024
No Degree - PSW
Burnhamthorpe College
Customer Service - Customer Service
Educare College
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