Summary
Overview
Work History
Education
Skills
Customer Service Skills
Languages
Timeline
Generic

Narma Thana

Barrie,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

18
18
years of professional experience

Work History

Driver

Uber / Lyft
01.2019 - Current
  • Driving passenger’s safely and following proper guidelines
  • Picking up orders and dropping it off at the designated locations
  • Maintaining great customer service.

Receptionist / Administrative

Dynamic Sports and Injuries
01.2016 - 05.2022
  • Provide telephone support and managing customer queries
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Arrange and coordinate meetings and appointments for managerial staff members
  • Provide prompt delivery of incoming mail to appropriate recipients
  • Perform general administrative support such as mailing, copying, faxing, filing and scanning
  • Maintain office equipment including printers, copiers and computers and replenish office stock as needed


Front desk supervisor

Plaza Premium Lounge – Edmonton International Airport
01.2012 - 01.2014
  • Welcome business class guests upon their arrival
  • Manage online and phone reservations
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Scheduled and assigned daily work and activities for team members.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Inform customers about payment methods and verify their credit card data
  • Provide information if needed
  • Serving food / drinks to guests
  • Respond to clients’ complaints in a timely and professional manner.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.

Front desk

Sheraton Hotel Pearson International
01.2007 - 01.2012
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.

Waitress

Four Points Sheraton
01.2006 - 01.2007
  • Welcoming guests
  • Taking orders and following company guidelines
  • Serving foods and drinks
  • Cleaning up
  • Work as a team to obtain individual and team goals.

Education

Banking Course -

CDI College
Toronto, Ontario

Business Administrator -

CDI College
Edmonton, Alberta

Skills

  • Extensive experience in customer service and administrative environments
  • Proficient in office technology and computer applications (Word, Powerpoint, and Outlook)
  • Expertise in listening to customer needs and creating solutions that provide value to customers
  • Forms strategic-partnerships with colleagues by listening attentively and solving problems innovatively
  • Shares acquired knowledge and encouraging professional development of others

Customer Service Skills

  • Attentive to Detail
  • Creative Problem Solver
  • Strong Multi-Tasker
  • Organizational Skills
  • Effective Time Management

Languages

English
Professional Working
Tamil
Native or Bilingual

Timeline

Driver

Uber / Lyft
01.2019 - Current

Receptionist / Administrative

Dynamic Sports and Injuries
01.2016 - 05.2022

Front desk supervisor

Plaza Premium Lounge – Edmonton International Airport
01.2012 - 01.2014

Front desk

Sheraton Hotel Pearson International
01.2007 - 01.2012

Waitress

Four Points Sheraton
01.2006 - 01.2007

Banking Course -

CDI College

Business Administrator -

CDI College

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Narma Thana