Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Thamindu Ruwanpura

Toronto,Canada

Summary

Having worked several years in industries where customer service is of utmost importance, I have gained a significant amount of experience working in under pressure situations with customers while meeting and exceeding targeted goals. In addition to my experience working for a diverse range of businesses, I have extensive experience running my own business as a freelance photographer where meeting very specific demands of clients under strict time constraints. Prior to managing my own business, I have years of experience working in luxury retail sales at locations such as Banana Republic, Sandro/Maje, and Reiss. Since entering the automotive industry, my passion and previous experience with cars and their owners from my photography clientele have translated into superb customer satisfaction as well as building strong relationships with both clients and colleagues. During my time at Porsche, I have been able to increase my knowledge of the vehicles that get sold and worked on here while elevating my own standards to match and exceed the standards that Porsche sets for themselves and of the entire auto industry. Time management, working under pressure, efficiency, creativity, vision, and customer service are all skills that I pride myself on having.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Service Advisor

Porsche Centre North Toronto
11.2024 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Maintained up-to-date knowledge of product and service changes.

BDC Representative

Porsche Centre North Toronto
04.2024 - Current
  • Helped develop new service processes upon the creation of the BDC department to help improve client satisfaction while enhancing efficiency for various teams across the After Sales umbrella.
  • Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Contributed to dealership revenue by upselling additional maintenance packages, warranty extensions, or services over the phone and face to face with clients.
  • Boosted sales with proactive follow-up calls and consistent communication with potential clients.
  • Streamlined appointment scheduling for increased efficiency and improved customer experience.

Photographer

Self-Employed
07.2019 - Current
  • Delivered more than 10 projects per year, including work for the several car dealerships across the city of Toronto in addition to private clients from across the province
  • Shoot, edit, and curate a collection of photos according to each individual client's preferences and requests
  • Manage lighting equipment and coordinate with a team to create the best possible pictures
  • Established successful client relationships

Drive-Through Attendant

Porsche Centre North Toronto
09.2022 - 04.2024
  • Greet and assist clients
  • Ensure that clients feel welcome and that their needs and questions are taken care of swiftly and effectively
  • Direct clients towards a service advisor that would be able to take care of their needs more thoroughly
  • Prep their vehicle to be taken into service by noting down any and all issues, any alerts present on the dashboard, the current mileage, and illustrating where any and all exterior damage is on the vehicle
  • Delegate various tasks among a team to maintain an organized lot that allows technicians and other service employees are able to easily locate vehicles for service and/or for wash
  • Assist customers with any quick problems they may have with their infotainment and/or service scheduling problems (eg
  • Connecting Bluetooth devices, topping up fluids such as oil, washer fluid, coolant)
  • Test drive vehicles with service advisors and technicians with the intention of finding any abnormalities in the driving experience
  • Valet customer cars to and from a location of their choice and ensuring that their vehicles are taken care of properly while maintaining the highest customer service standards
  • Assist or fill in for Service Advisors with closing work orders and cashing customers out

Car Jockey

Mercedes-Benz Midtown
01.2022 - 09.2022
  • Ensure sufficient parking for Customers in the parking lot
  • Obtain customer vehicle data, history and odometer reading
  • Rearrange vehicles to maximize space and maintain vehicle lot
  • Test-drive vehicles
  • Bring the vehicle to be fueled when required

Sales Representative

Henry's Cameras
01.2021 - 10.2021
  • Increased sales through upsells and cross-selling of additional products and services
  • Articulate features of individual products to a wide variety of customers including professionals, hobbyists, and casual photographers
  • Maintain steady sales throughout a COVID0-affected industry

Education

Political Science and City Studies

University of Toronto

High School Diploma -

Victoria Park Collegiate Institute
Toronto, ON
06-2015

Skills

  • OMVIC
  • Sales Experience
  • Customer Service
  • Client Relations
  • Client Relationship Management
  • Leadership Experience
  • Photography
  • Lightroom
  • Photoshop
  • Microsoft Office
  • Time Management
  • Project Management
  • Documentation review
  • Multitasking and organization

Certification

OMVIC Certified

Timeline

Service Advisor

Porsche Centre North Toronto
11.2024 - Current

BDC Representative

Porsche Centre North Toronto
04.2024 - Current

Drive-Through Attendant

Porsche Centre North Toronto
09.2022 - 04.2024

Car Jockey

Mercedes-Benz Midtown
01.2022 - 09.2022

Sales Representative

Henry's Cameras
01.2021 - 10.2021

Photographer

Self-Employed
07.2019 - Current

Political Science and City Studies

University of Toronto

High School Diploma -

Victoria Park Collegiate Institute
Thamindu Ruwanpura