Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Thamilini Theivendran

Laval,QC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

General Merchandise Lead Department Manager

Walmart
05.2023 - Current
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Department Manager

Walmart
09.2020 - 05.2023
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Partnered with merchandising team to execute floor moves, merchandise placement, and overall sales set-up.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Established team priorities, maintained schedules and monitored performance.

Business Associate

Walmart
02.2019 - 09.2020
  • Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
  • Developed knowledge of company products and services to make suggestions according to customer needs.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Fashion Associate

Walmart.com
04.2017 - 02.2019
  • Maintained understanding of current inventory, merchandising and in-store placement to inform sales strategy.
  • Recommended, selected and located merchandise for shoppers, engaging politely to establish product needs and wants.
  • Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement.
  • Circulated and monitored shopper activity within assigned areas to identify customer service opportunities and provide loss prevention control.

Education

DEC -

Uduvil Girls' College
Jaffna

Skills

  • Special Assignments
  • Promotional Planning
  • Replenishing Merchandise
  • Seasonal Displays
  • Inventory Management
  • Customer Interaction
  • Overstock Management
  • Department Oversight
  • Process Improvement Initiatives
  • Team Meetings
  • Manage Employees
  • Manager Coaching and Training

Languages

English
French
Tamil

Timeline

General Merchandise Lead Department Manager

Walmart
05.2023 - Current

Department Manager

Walmart
09.2020 - 05.2023

Business Associate

Walmart
02.2019 - 09.2020

Fashion Associate

Walmart.com
04.2017 - 02.2019

DEC -

Uduvil Girls' College

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Thamilini Theivendran