Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Thamara Perez Medina

Kelowna

Summary

Dynamic professional with a strong work ethic and integrity, experienced as an Online Account Manager at Premium Services. Proven ability to enhance customer satisfaction through effective conflict resolution and exceptional customer service. Skilled in customer service, problem solving and consistently delivering optimal solutions to meet diverse needs.

Overview

2
2
years of professional experience

Work History

Cashier

Ellis Street Market
12.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Online Account Manager

Premium Services
04.2023 - 01.2024

  • Assist customers inquiries and dissatisfactions with an optimal solution contributing to a positive work environment built on collaboration and continuous learning.
  • Provided ongoing support and maintenance for assigned accounts, fostering strong relationships with clients through exceptional service.
  • Ultimately improving organic search rankings for clients' website
  • Monitored and reported on demand indicators, utilizing data-driven insights to improve customer satisfaction with the website.

Education

GED -

Sprott Shaw College
Kelowna, BC
10-2025

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cleaning and sanitizing
  • Team collaboration
  • Customer relations
  • Conflict resolution

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Cashier

Ellis Street Market
12.2024 - Current

Online Account Manager

Premium Services
04.2023 - 01.2024

GED -

Sprott Shaw College

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Thamara Perez Medina